Selective Sync issues with subfolder

[Sanjatjie]

Hi all.

I recently installed Dropbox on a new computer and only selected a few folders to selectively sync.

For some or other reason Dropbox pulled all the subfolders from folders I DIDN'T select to sync and pulled them into the main folder having ALL OF THEM Selective Sync Issues!!! Please help.

Hope you're all well.

Sanja

[Daphne]

Hello there @Sanjatjie, I hope you're well today!

Can you clarify for me, if you check the selective sync settings again, do the folder you didn't want to sync appear to be selected?

Did you have a copy of some of the folders locally on your computer before installing the app on the new computer too?

Let me know and we can go from there!

[Sanjatjie]

Hi Daphne.

Thanks so much for the reply.

No, I didn't have the folders on my laptop when I started syncing and then when the issue started and I checked the selective sync settings, those other sub-folders which caused the sync issue were not selected, which I was so confused.

Now I have my old laptop back (it was at repair) where obviously the sync issues pulled through, and now when I check the selective sync settings, those folders are indeed selected.

I guess I can try and delete the duplicate subfolders that are now in the main folder as selective sync issues. Do I understand correctly that the best way to do this is to delete the conflicted sub-folders (which are now appearing as primary folders) on the Dropbox cloud - which will not delete the subfolders in the original folders and will hopefully also remove this from my laptop?

Thanks so much for your assistance.

Kind regards

Sanja

[Daphne]

Thanks for the additional info @Sanjatjie!

If you have two versions of the folder in your account online, I'd suggest making sure that they're consolidated, and you're not missing files from the original folder before deleting the conflicted folder.

Any changes you make in your account online should then sync to your computer too.