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Selective sync Unable to connect

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Selective sync Unable to connect

Explorer | Level 3

Since July 20, 2020 I have not been able to sync my Dropbox. Selective sync tries and after a while I get a message "Unable to connect". I am using company computer. Anybody has any solution to this problem...I am desparate.

6 Replies 6
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Re: Selective sync Unable to connect

Dropboxer

Hello @Ivilina, thanks for reaching out to the Community!

 

An error like this is most likely caused by Dropbox being blocked. For example, by an antivirus or firewall program.

 

Can you check if any of the Dropbox domains or services are being blacklisted by any antivirus or security programs on your device?

 

You can check out a list of the Dropbox domains from here.

 

Also, if you have a firewall program, then I'd suggest checking out this article too.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Selective sync Unable to connect

Explorer | Level 3

I tried everything but no success...

It happened after July 20 after I downloaded the latest Windows Updates. Could it have anything to do with it?

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Re: Selective sync Unable to connect

Dropboxer

Thanks for getting back to me here @Ivilina.

 

It's entirely possible, but it's not something that I could confirm without looking into this further.

 

Which version of the desktop app do you have installed at the moment? Can you let me know your OS version too?


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Selective sync Unable to connect

Explorer | Level 3

I have Dropbox version 103.4.383 and Windows 10 Enterprise OS build 19041.388

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Re: Drop will not sync files

Explorer | Level 3

@Daphne, I am having the same proble, my ticket # is 11206669.

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Re: Selective sync Unable to connect

Dropboxer

Thanks for the ticket number @Ivilina.

 

Since you're currently in contact with our Support team for this, it would be best to continue looking into this there as we can check some device specific info to help with troubleshooting this.

 

I've passed along your comments from here, but please do let me know if you have any other questions in the meantime.

 

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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