Since July 20, 2020 I have not been able to sync my Dropbox. Selective sync tries and after a while I get a message "Unable to connect". I am using company computer. Anybody has any solution to this problem...I am desparate.
Hello @Ivilina, thanks for reaching out to the Community!
An error like this is most likely caused by Dropbox being blocked. For example, by an antivirus or firewall program.
Can you check if any of the Dropbox domains or services are being blacklisted by any antivirus or security programs on your device?
You can check out a list of the Dropbox domains from here.
Also, if you have a firewall program, then I'd suggest checking out this article too.
Let me know if this helps!
Thanks for getting back to me here @Ivilina.
It's entirely possible, but it's not something that I could confirm without looking into this further.
Which version of the desktop app do you have installed at the moment? Can you let me know your OS version too?
Thanks for the ticket number @Ivilina.
Since you're currently in contact with our Support team for this, it would be best to continue looking into this there as we can check some device specific info to help with troubleshooting this.
I've passed along your comments from here, but please do let me know if you have any other questions in the meantime.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!