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Share link broken

New member | Level 2
New member | Level 2

I was shared a folder from my grandmother in 2014 of pictures of my late great grandmother, when I try and use this link it is saying link is broken or doesn’t exist.

My grandmother also cannot gain access to her Dropbox account.

Please help, this are the only photos of my great grandmother

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Re: Share link broken

Dropboxer
Dropboxer

Hi @DB91; welcome to our Community!

 

As you're probably aware, shared links will break if the file has been deleted from its Dropbox folder.

 

The owner of the shared link can take a look at the deleted files on the following page to confirm if this is the case:

 

For more context, keep in mind that our Help Center lists a number of other reasons why a shared link may not be working, and how to resolve each problem:

 

I hope this clarifies matters and please let me know if you have any more questions. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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