cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Shared Encrypted Files

Shared Encrypted Files

Abencini
Explorer | Level 4

Hey guys,

For the last two months I’ve been getting the following error: “Someone has encrypted this workbook, so we're unable to upload your changes. To avoid losing them, save a copy and add them later if you have permission". The file is a shared encrypted excel worksheet. It’s shared between a PC and my iPad. The error message only shows in my iPad. Any suggestions? Thanks!

1 Accepted Solution

Accepted Solutions

Re: Shared Encrypted Files

Jay
Dropboxer
Hi @Abencini, could you try clearing the cache of the Excel app on your device?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

7 Replies 7

Re: Shared Encrypted Files

Mark
Super User II

Sounds to me like the iPad isnt capable of opening and decrypting the file. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Shared Encrypted Files

Lori
Dropboxer
Hey @Abencini, welcome to our Community! 

Out of curiosity, have you tried previewing while using a browser?

Also, can you send me a few screenshots of the error? 

It'll help me to have a visual of what you see on your end. 

Thanks!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Shared Encrypted Files

Abencini
Explorer | Level 4

That’s odd cause when I click “open with excel” it does open, it asks for the password and opens correctly, it just give me the error and shows me an old version of the file, not the one edited in the PC.

Re: Shared Encrypted Files

Abencini
Explorer | Level 4

Hi Lori,

When I try to preview it from the browser it says “the file is password-protected” and i have to open it with excel. I’ll attach screenshots trying to open it from the browser and from the app. Thanks so much.555405BA-7DD4-4F4B-8AB5-37E91960DC31.jpeg6CD9A600-3AA9-4968-8408-B020125AFB72.pngDB2D8FF8-2574-4230-A5AD-45CCD1365D7E.png

Re: Shared Encrypted Files

Jay
Dropboxer
Hi @Abencini, could you try clearing the cache of the Excel app on your device?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Shared Encrypted Files

Abencini
Explorer | Level 4

Wow it worked! Thank you so much!

Re: Shared Encrypted Files

Jay
Dropboxer
Glad to hear it worked, @Abencini, enjoy your week ahead!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Need more support?