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Shared Folder issue

Shared Folder issue

rdt17
Explorer | Level 3

Hello, I am new to Dropbox, and have encountered my first problem.

 

I am using the Private Dropbox option, and I have shared a folder with 2 people, giving both "edit" rights.  Only one of the recipients can edit the files, and when they look at their options, it shows that they can Edit.  The other person can open, but not edit, and shows that they only have View rights.  On my Overview, it lists me as the Owner, and the two recipients as "Can Edit".  

 

I have tried removing the "problem" person, and resending the invitation, but they still only have View rights.

 

Any help would be appreciated.

1 Accepted Solution

Accepted Solutions

Re: Shared Folder issue

Jay
Dropboxer
Glad to hear that a reinstallation of the program helped out, @rdt17.

If you need any further assistance in future, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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4 Replies 4

Re: Shared Folder issue

Jay
Dropboxer
Hi @rdt17, thanks for posting today!

Is that person with view-only rights in a Dropbox Business team by an chance? 

They can see this by checking which plan they have on this page.

Are they definitely viewing the same shared folder that you shared to them?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Shared Folder issue

rdt17
Explorer | Level 3

Hello Jay,

 

Thanks for stepping in.

 

We are both on the Basic version, and there is only 1 shared folder between the 3 users.  I am the Owner, and i shared the same folder to the other 2 members.n  The "problem" user has just installed Dropbox so this is their first foray in Dropbox.  I am using Mac, and the user is using Windows 10.  All OS software is up to date.

 

Thanks

Re: Shared Folder issue

rdt17
Explorer | Level 3

Hello Jay, problem solved, although i don't know why.  We reinstalled Dropbox on the "problem" PC, and went through the setup with the person.  Its very difficult to explain to a person over the phone (thanks Covid) what to do and how to setup, but managed to do so.

 

Appreciate you responding to my request....stay safe

Re: Shared Folder issue

Jay
Dropboxer
Glad to hear that a reinstallation of the program helped out, @rdt17.

If you need any further assistance in future, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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