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Re: Shared Folder was deleted by mistake

Shared Folder was deleted by mistake

su consultorio
Explorer | Level 3

Hello, we where sharing a folder that contained the mayority of the information used. But by mistake we clicked on the remove icon, and the whole information got errased. We searched for it in the deleted archives of dropbox, and the folder exists but the information that this folder had is missing completely. 

 

We need to recover this information because it´s vital for the functioning of an administrative person that works for a medical office. 

 

We are in need to talk with a tech rep to find out what happened. 

 

 

3 Replies 3

Re: Shared Folder was deleted by mistake

Hannah
Dropboxer
Hi @su consultorio, thanks for joining our Community!

Can you please clarify if you deleted the whole folder or just the files inside?

And if you go to this page, do you see the folder there? If so, when you hover your mouse over it, do you see an "Add" button?

Let me know what you find!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Shared Folder was deleted by mistake

su consultorio
Explorer | Level 3

no, we erase the acces to the folder.

it seams like it was a share folder, but we do not remember the owner. we thougt we were.

We have been working with this information a long time ago.

The ownwe must be an acount of the same office but we can not find it

 

Re: Shared Folder was deleted by mistake

Hannah
Dropboxer
Thanks for clarifying.

If you removed your own access to the folder, you won't be able to restore it on your end, I'm afraid. 

Perhaps you can look through your emails, find the invitation you had received to access the folder and reach out to the person who invited you, so they can share the folder with you again.
 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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