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Re: Shared file disappeared from iPhone, but still exiting on Dropbox.com

Shared file disappeared from iPhone, but still exiting on Dropbox.com

jazzmeg1
Advanced Collaborator | Level 16

Hello,

What can cause the following problem?

 

I was viewing a shared file on my iPhone, but somehow it disappeared. I re-installed the app but it is still not there.

However, I see it on Dropbox.com.

 

Thank you!!!

 

1 Accepted Solution

Accepted Solutions

Re: Shared file disappeared from iPhone, but still exiting on Dropbox.com

Walter
Dropboxer

Hey @jazzmeg1; long time no see!

 

I hope you've been well; it's been a while since we last spoke :upside_down: 

 

Moving on to your concern now, could you please let me know if clearing the app's cache helps?

 

To clear the cache on your iPhone, please follow the steps listed below: 

 

  • Navigate to the “Personal” or "Account" tab
  • Tap the gear icon in the upper-left corner of the screen
  • Select “Clear Cache”

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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View solution in original post

2 Replies 2

Re: Shared file disappeared from iPhone, but still exiting on Dropbox.com

Walter
Dropboxer

Hey @jazzmeg1; long time no see!

 

I hope you've been well; it's been a while since we last spoke :upside_down: 

 

Moving on to your concern now, could you please let me know if clearing the app's cache helps?

 

To clear the cache on your iPhone, please follow the steps listed below: 

 

  • Navigate to the “Personal” or "Account" tab
  • Tap the gear icon in the upper-left corner of the screen
  • Select “Clear Cache”

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Shared file disappeared from iPhone, but still exiting on Dropbox.com

jazzmeg1
Advanced Collaborator | Level 16

Thank you!!!!

 

Need more support?