Shared file not syncing between users

[Al Fidaa]

Hi there! I've shared a file with another user. When either of us works on the file, it is not syncing between us. Changes are not updated and are only visible to the one that affected the changes. Any idea why this is happening

[Rich]

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@Al Fidaa wrote:

Hi there! I've shared a file with another user. When either of us works on the file, it is not syncing between us. Changes are not updated and are only visible to the one that affected the changes. Any idea why this is happening

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How did your share the file? Did you create a shared link to the file, or did you place the file in a folder and share the folder with the other user?

[Megan]

Hey @Al Fidaa, let's see what we can find on this together!

Please let me know the answers to what @Rich asked, since that is a very fundamental part. 

Also, do you check for updates on the Dropbox desktop application or Website? 

Let me know, and we'll take it from there!

[leepearson]

I have tried sending a link as well as sharing a folder.  When I look at Dropbox from the desktop app or the web it shows the other person has edit privilege's but she is not getting any updates.  Her computer does connect to an office network part of the time.

[Megan]

Hey @leepearson, I hope you're doing well! 

Have you made sure you are sharing the folder with the member's correct email address? 

What happens if you remove her from the folder, then add her back?