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Shared file not syncing between users

Shared file not syncing between users

Al Fidaa
New member | Level 2

Hi there! I've shared a file with another user. When either of us works on the file, it is not syncing between us. Changes are not updated and are only visible to the one that affected the changes. Any idea why this is happening

2 Replies 2

Re: Shared file not syncing between users

Rich
Super User II

@Al Fidaa wrote:

Hi there! I've shared a file with another user. When either of us works on the file, it is not syncing between us. Changes are not updated and are only visible to the one that affected the changes. Any idea why this is happening


How did your share the file? Did you create a shared link to the file, or did you place the file in a folder and share the folder with the other user?

Re: Shared file not syncing between users

Lori
Dropboxer
Hey @Al Fidaa, let's see what we can find on this together!

Please let me know the answers to what @Rich asked, since that is a very fundamental part. 

Also, do you check for updates on the Dropbox desktop application or Website? 

Let me know, and we'll take it from there!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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