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Shared folder present online and in phone app but missing in desktop folder

Shared folder present online and in phone app but missing in desktop folder

New member | Level 2

Hi guys,

A  (rather large) folder was recently shared with me. I can see it in my dropbox when accessing it via my browser and also in my iphone app. On my laptop (PC), I have dropbox installed but the shared folder is not in my dropbox folder. I have synchronized it, didn't work. Synch works for all other documents whether they are created on my laptop, on my phone or whether I save them in the browser. It's really just this one single folder. Any hints?

Thank you! Heart

1 Accepted Solution

Accepted Solutions
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Re: Shared folder present online and in phone app but missing in desktop folder

Dropboxer

Hi there @coolchair; welcome to our Community and thanks for using Dropbox!

 

Could you check if there's an incompatible character in the folder's name? 

 

Thanks! 

 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

3 Replies 3
Highlighted

Re: Shared folder present online and in phone app but missing in desktop folder

Dropboxer

Hi there @coolchair; welcome to our Community and thanks for using Dropbox!

 

Could you check if there's an incompatible character in the folder's name? 

 

Thanks! 

 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Shared folder present online and in phone app but missing in desktop folder

New member | Level 2

Thank you Walter, of course that's the reason, there's a . in the end of the folder's name... As it's a university-wide shared folder, so I don't dare rename it. I'll just have to live with the fact that I can only access it online... But thank you so much!

Highlighted

Re: Shared folder present online and in phone app but missing in desktop folder

Dropboxer

At least we found the culprit @coolchair 

See you around the Community and have a lovely week ahead! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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