Delete, edit, and organize
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Hi,
I have got a link shared by my co-worker and when I click the link, it loading forever but not opening.
can anyone help me?
Regards,
Karthick
As I got the solution in my personal email, I would like to share it here, so that someone will not have to go through the long process of email communication.
Solution:
Upon investigation, it appears that the Link Restriction setting may be set to "On", which I believe is the root of the problem.
If possible, could you please ask the owner of the folder the set the Link Restriction setting to "Off", you can then try to access the folder again.
If the owner of the folder is unsure how to do this, they will need to reach out to us directly as I cannot provide the information you with information regarding another users account.
Thank you Dropbox support for your help!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
As I got the solution in my personal email, I would like to share it here, so that someone will not have to go through the long process of email communication.
Solution:
Upon investigation, it appears that the Link Restriction setting may be set to "On", which I believe is the root of the problem.
If possible, could you please ask the owner of the folder the set the Link Restriction setting to "Off", you can then try to access the folder again.
If the owner of the folder is unsure how to do this, they will need to reach out to us directly as I cannot provide the information you with information regarding another users account.
Thank you Dropbox support for your help!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
@Lusil You were very helpful during the process and thank you for the great support!
Have a nice day too 🙂
Hi there!
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