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Shared link not sharing complete file

Shared link not sharing complete file

RebaMassey
New member | Level 2

Hi I have a file that's 20 minutes but when I share it the recipient only receives 15 mins.

 

The same for a file I have that's 40 min, when I share it they only get 15 min.  Can anyone explain why this is happening?

 

Thank you.

4 Replies 4

Re: Shared link not sharing complete file

Mark
Super User II

Free users can only share links that include a 15 minute preview. Paying users get to share 60 min previews of files. 

 

If you want longer the person needs to download and watch it that way


 


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:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Shared link not sharing complete file

Swampbelly
Explorer | Level 3

I have the same problem.  Do you mean that the person with whom I want to share the file must be a paying user?  If I am a paying user, but my friend isn't, can they still view the entire 20 minute video that I want to share?

Re: Shared link not sharing complete file

Mark
Super User II

Hi @Swampbelly 

 

If you are a paying user they can see the whole thing 🙂 it doesnt matter what level they are - or even if they have an account actually. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Shared link not sharing complete file

Swampbelly
Explorer | Level 3

Thanks, I would press the Accept as Solution button if I could find it--don't see any such button.

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