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Sharing with external people with edit rights

Clineare
Helpful | Level 5

Hello Dropbox Community,

 

I am contacting you as I would like to share a folder inside a team folder to people outside of the company (consultants for instance).

As the admin of the Dropbox business account, I go into the Admin console > Team folders > go into the right team folder > select the folder inside that I want to share > click on manage, enter the email address of the consultant outside of the company and select "Can edit" like below:

Screen.png

Whenever I click on share, then the person is added with the rights "can view", and I cannot change it:

Screen2.png

Whereas all of the settings for sharing are the following and with other consultants from the same company I do not have the same problem.Screen Shot 2018-04-27 at 10.36.43.png

 

Can anyone help with this ? Thank you !

5 Replies 5

Re: Sharing with external people with edit rights

Dropboxer
Dropboxer
 
Hi Clineare, thanks for checking in with us!
 
There is a chance that the person you are trying to share with might be on another Dropbox Business team and their Admin has disabled the ¨Can edit¨ rights and this is why you are not able to make the changes you need to. 
 
I would suggest to maybe ask the person if this is the case and tell them to request from their admin to enable the ¨Can edit¨ rights in order for you to be able to proceed. 
 
I hope this helps!



Norah
Moderator @ Dropbox
https://dropbox.com/support


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Re: Sharing with external people with edit rights

Clineare
Helpful | Level 5

Hello Nora,

Thank you for the quick reply !

I will try this and give you some feedback.

Re: Sharing with external people with edit rights

Dropboxer
Dropboxer
 
Hey Clineare, thanks for checking in.
 
Looking forward to your reply and have a great week ahead!



Norah
Moderator @ Dropbox
https://dropbox.com/support


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 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: Sharing with external people with edit rights

jamesroberts94 New member | Level 2
New member | Level 2

Did this issue get rectified? I am having the exact same problem.

 

Thanks

Re: Sharing with external people with edit rights

Dropboxer
Dropboxer
Hey there @jamesroberts94,
 
Can you let me know if you’ve checked out Norah’s response and suggestion on this thread? Is the person that you’re trying to share with on another Dropbox Business team?
 
Let me know what you find - Thanks!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

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