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Sign in to google account for google sheets

Sign in to google account for google sheets

avillanu
New member | Level 2

I am trying to open an Excel file shared with me to be able to edit it.  I choose the "open with google sheets" option, and I am taken to the following site with a message and option to either "sign in" or "create an account".  Given I already have a google account, which is the same email I use for dropbox, I click on "sign in", but it does nothing.  It just bring me back to the same page.

Could this be happening because my gmail account is not a G-Suite account?  My Chrome browser has been set to accept cookies from the Dropbox Site.

 

"Sign in to continue You need a Google account to access Docs, Sheets, or Slides

Please make sure third-party cookies are enabled."

3 Replies 3

Re: Sign in to google account for google sheets

Lori
Dropboxer
Hey @avillanu, and welcome to our Community!

Can I ask what subscription do you have? 

If you clear your browser's cache, does the issue remain? If yes, feel free to send me a screenshot of the error message it gives you (just make sure none of your personal info is shown there). 

Thank you, keep me posted!
 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Sign in to google account for google sheets

avillanu
New member | Level 2

Hi Lori,

 

Regarding your first question, I have a Dropbox Basic subscription.

 

It keeps happening to me even after clearing the Cache.  Here is a screenshot.  Thank you for your help and guidance!

avillanu_0-1619961699454.png

 

Regards,

Alvaro

 

Re: Sign in to google account for google sheets

Jay
Dropboxer
Hi @avillanu, how was this file shared to your account?

Was it directly to your account, or within a shared folder?

Is you Google account connected according to this page?

Have you tried instead opening it with the Excel Online option, instead of using Google Sheets?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Jay Dropboxer
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    avillanu New member | Level 2
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    Lori Dropboxer
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