I am trying to open an Excel file shared with me to be able to edit it. I choose the "open with google sheets" option, and I am taken to the following site with a message and option to either "sign in" or "create an account". Given I already have a google account, which is the same email I use for dropbox, I click on "sign in", but it does nothing. It just bring me back to the same page.
Could this be happening because my gmail account is not a G-Suite account? My Chrome browser has been set to accept cookies from the Dropbox Site.
"Sign in to continue You need a Google account to access Docs, Sheets, or Slides
Please make sure third-party cookies are enabled."
Regarding your first question, I have a Dropbox Basic subscription.
It keeps happening to me even after clearing the Cache. Here is a screenshot. Thank you for your help and guidance!
So I am logged into Dropbox using my gmail and it's the only gmail address I have. We're using dropbox for work and I have access to the folder and I can edit word & excel online, but when I try to edit a google doc or sheet, a new tab opens up asking me to log into the gmail account associated with Dropbox. I click login which opens a new tab but it closes and reverts back to the open tab. I am able to preview the document though with my gmail account in question which is linked to Dropbox.
I've been able to edit google docs online previously but it has been a couple of years. I've enabled cookies & cleared cache & even upgraded my account to see if it helps but it isn't helping. I wouldn't mind but there are documents that I just need to access to edit as and when - I seem to be the only person who seems to be experiencing this.
I'm struggling with the same problem as the people in this thread. I can confirm that Google is a connected app from the Dropbox settings and I have allowed all third-party cookies in my Chrome browser settings, yet I am unable to open or edit any new Google doc, sheet, or slide document when launched from Dropbox's "create" button. Perhaps there's a bug in the integration to fix?
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