cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Since upgrading to Galaxy Note 20 Ultra, all picture thumbnails in camera uploads to Dropbox in IOS

Since upgrading to Galaxy Note 20 Ultra, all picture thumbnails in camera uploads to Dropbox in IOS

New member | Level 2

Since upgrading to Galaxy Note 20 Ultra, all picture thumbnails in camera uploads to Dropbox in IOS on my iPad cannot be view natively in Dropbox.  I need to save them to the iPad before I can view them.  These pictures are only 20-30meg in size - well within the 100meg limit for *.jpg files.  I just get the error message:

This file cannot be previewed

To view this file, open it on your computer.

 

3 Replies 3

Re: Since upgrading to Galaxy Note 20 Ultra, all picture thumbnails in camera uploads to Dropbox ...

Dropboxer

Hi @Stewart R.1; thanks for posting on our Community!

 

I'm sorry to hear you're having issues with previewing the thumbnails of your photos in our mobile app for iPadOs. 

 

Could you please try to clear the cache on your app and then sign out and back into your Dropbox account?

 

To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” or "Account" tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”

 

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

 

If this didn't help improve matters, please send me a screenshot so that I can have a visual too. 

 

Thanks a bunch, Stewart. 

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Since upgrading to Galaxy Note 20 Ultra, all picture thumbnails in camera uploads to Dropbox ...

New member | Level 2

Applied the steps you suggested.  No change.

 

8397A0D7-D16E-466D-A995-9D315D9B4CEE.png

Re: Since upgrading to Galaxy Note 20 Ultra, all picture thumbnails in camera uploads to Dropbox ...

Dropboxer

Hey @Stewart R.1, are you running the latest version of the mobile app as well?

 

 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?