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Slow Notifications

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Slow Notifications

Explorer | Level 3

Hey guys,

 

Something has changed in past week or two.  Notifications used to be instant when I drop a file into a dropbox; it'd tell me "blahblah.pdf was saved to folder X".  This is no longer instant, it takes 3-4 minutes to pop up.  I rely a lot on it popping up instantly becuase I work between two computers and click the link the second it pops up.

 

Any way to fix this?

10 Replies 10
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Re: Slow Notifications

Dropboxer
Dropboxer

Hi @wgr73, thanks for posting on the Community!

 

I'm sorry to hear about this. Are the files you're adding to the account larger than normal lately, meaning it could take longer to sync to the site and then down to the other computer?

 

Is your bandwidth speed reduced for some reason, or restricted in the Dropbox desktop application?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Slow Notifications

Explorer | Level 3

These files are extremely small, like 11kb. I dont' understand why it takes so long.

 

Dropbox is not being restriced, i've checked everything on my end.

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Re: Slow Notifications

Dropboxer
Dropboxer

On the second computer, does the file sync successfully according to the icon, and then the notification is delayed, or is the syncing delayed instead, and when it syncs, the prompt appears immediately?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Slow Notifications

Explorer | Level 3

They appear immedaitely in the folders and I can click on them and open them. Then 2 minutes later I get a notification that they were added. These notifications used to appear immediately 

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Re: Slow Notifications

Dropboxer
Dropboxer

In that case, could you re-install the app on the affected computer and let us know if it improved matters at all, @wgr73?

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Slow Notifications

Explorer | Level 3

Its happening across all 4 of my computers.  Something has changed...

 

I don't update my computers but once a year because i need them to work so i know its not update related. Has to be something on the server side

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Re: Slow Notifications

Dropboxer
Dropboxer

Hey @wgr73, thanks for letting us know. 

 

Could you check if you have any OS updates currently pending? 

 

Also, does this issue persists when you are connected to a different network?

 

Let us know what you find, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Slow Notifications

Explorer | Level 3

There are OS updates (on the MacOS side).  I try to refrain from those updates until they have been tested over a few months.

 

It happens on any network i'm on.

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Re: Slow Notifications

Explorer | Level 3

Updated all of my computers, same issue. 

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