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Small images zooming to fit screen, end up blurred

Small images zooming to fit screen, end up blurred

Explorer | Level 3

I'm having an issue with your website automatically zooming small images to fit the screen when sharing with others. I saw another thread with the same issue and you suggested clearing the cache and trying different browsers. Neither of those work, and I'm sharing with customers for a business so I have no control over which browser they use anyway. Is there a way to disable this?

7 Replies 7

Re: Small images zooming to fit screen, end up blurred

Dropboxer

Hey @AlexE1DFred, thanks for reaching out to us. 

 

Out of curiosity, does this happen when you preview these photos directly from your account? 

 

Also, do you find that they automatically zoom in, regardless of the size or file type? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Small images zooming to fit screen, end up blurred

Explorer | Level 3

Yes it happens when previewing. The only way to view the original resolution of the image is to download the file and open with Photos on windows. The only photos that zoom are the lower res ones. Anything smaller resolution than the window size will be zoomed and cannot be made smaller than however it is fit to the window. If the photo is large enough to fill the screen then it won't zoom.

Re: Small images zooming to fit screen, end up blurred

Dropboxer

Just to make sure that we cover as much initial troubleshooting as possible, could you download the file to see the actual size reported by your computer? 

 

Let me know what you find, @AlexE1DFred!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Small images zooming to fit screen, end up blurred

Explorer | Level 3

They vary but are all around 713x366. That particular one was zoomed to 211% on the web browser preview (monitor resolution 1920x1080, assuming it would zoom even more for anyone with a 4k moniter).

Re: Small images zooming to fit screen, end up blurred

Dropboxer

Thanks for getting back to me on this, @AlexE1DFred.

 

I understand that the preview on the website isn't ideal, and although there isn't currently an option to change it, thank you for taking the time to share your feedback on this with us. 

 

Is there a specific option you'd like to see being implemented in the future?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Small images zooming to fit screen, end up blurred

Explorer | Level 3

I'd like to see an option to disable the "fit to window" zomming or at least adding the ability to zoom out.

Re: Small images zooming to fit screen, end up blurred

Dropboxer

Thanks for your swift reply, @AlexE1DFred

 

Could you try the following for me?

  • Sign in to the website. 
  • Find the photo or image you'd like to preview. 
  • Hover over the preview to reveal the toolbar at the bottom of the screen. 
  • Click on the % 

This should toggle Zoom to fit and View actual size

 

Let me know if this helps!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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