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Smart Sync Frustration: How can I make "online-only" permanent

Smart Sync Frustration: How can I make "online-only" permanent

tummyjump
Explorer | Level 3

I am using Dropbox with Mac 10.13.6

 

I have "smart sync for mac" checked in the preferences. 

 

Every day, entire folders that were the day before set to "online only", lose their online only status, get a green checkmark, and take up space on my hard drive. Every day I uncheck them, sometimes over and over, because they fall in and out of "online-only"

 

HOW CAN I MAKE ONLINE-ONLY PERMANENT?

 

Thank you very much.

1 Reply 1

Re: Smart Sync Frustration: How can I make "online-only" permanent

Jay
Dropboxer
Hi @tummyjump, thanks for contacting us!

Are the folders that are being downloaded being accessed by a third party app?

This can mean navigating to that folder within a program when looking for a file to open.

Check this article to see if any of the possibilities are the case in your instance.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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