Smart Sync Icons Missing (MacOS 12.4)

[eckhart]

Hi everyone,

Since installing MacOS 12.4 my Smart Sync icons are no longer visible in Finder. Wondering if this is a known issue?

I've tried restarting the Dropbox app, and restarting Finder via terminal (killall Finder).

Thanks.

[Jay]

Hi @eckhart, thanks for bringing this to our attention.

Could you clarify what version of the Dropbox desktop application you're running when you hover over the icon in the menu bar?

Also, what is the current status of the app?

This will help me to assist further!

[eckhart]

Thanks, Jay!

It's 152.3.4852.

The status (if I'm understanding what to look at is) "Your files are up to date"?

[Jay]

Thanks for the info, could you attach a screenshot showing the files as they appear in Finder, showing the lack of syncing icons?

[eckhart]

For sure - here's the root folder (with redactions for privacy). The arrow shows where I'd normally see the icons. The result is the same if I navigate into subfolders.

Realized, one thing I haven't tried yet is a full OS restart - I'll do that now just in case and will reply ASAP if it happens to fix it.

[eckhart]

(Update: full restart did not resolve unfortunately)

[Jay]

Could you check if the Dropbox Finder extension is enabled in your Mac OS settings?

[eckhart]

Yes, it appears to be:

[Walter]

Hey @eckhart, sorry to jump in, but could you try the steps I outlined here and let us know if they helped improve matters at all?

[eckhart · Accepted solution]

@Walter Great work! I did this and my icons reappeared.

In case this helps: on a hunch I singled out Google Drive (as it also generates Finder icons of its own), and tried specifically closing only that, and that alone (combined with Finder relaunch) brought the icons back.

As a near-term workaround, I can simply keep Google Drive closed, since I use it much less than Dropbox. Annoyingly, when I turned off the setting for Google Drive to automatically launch at startup, it started itself regardless after restart, so I'm about to troubleshoot that. That's a Google problem, not a Dropbox problem, but I'm sharing it in case others get tricked by that too.

Thanks again to you and @Jay.