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Re: Smart Sync and removing local files

New member | Level 2
New member | Level 2

Thank you @daphne, yes, I can confirm that the folder is showing as a grey cloud, and that my desktop app sync is showing "Up to Date".

I'm using Desktop App v80.4.126.

Highlighted

Re: Smart Sync and removing local files

Dropboxer
Dropboxer

Hey @Grambles12,

In that case, would you mind if I reached out to your email address associated with your Community profile so that we can look into this a but further through our Support channel? This will allow us to look into more account specific info.

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync and removing local files

New member | Level 2
New member | Level 2

No problem @daphne, thank you.

Highlighted

Re: Smart Sync and removing local files

Dropboxer
Dropboxer

I've reached out to your email address @Grambles12, please just check your inbox when you have a moment and we'll go from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync and removing local files

New member | Level 2
New member | Level 2

Ok. I have one more question. How about later copied files? I copied some folders to my online folder and after sync they have green icon. I suppose the smart sync should sync them and then "delete" or "minimize" them and then they should have grey icon.

I have to  select them manually as online ... shouldn't be this automatic? I put it inside a online folder and I suppose it should be considered as online!

So please, can someone explain to me how this case works? Am I right that after sync to online the files are minimized afterwards? Or how? Thanx?

Highlighted

Re: Smart Sync and removing local files

Dropboxer
Dropboxer

Hi there @Uli_D

Thanks for checking back in with us! I'd be more than happy to help. 

When you move/paste a new file into your Dropbox folder, since all relevant info is already stored on your computer, the file stays local and the desktop app syncs it. Once it's completely synced, you can manually select it to be online-only

From there, the file will automatically be online-only in any other device that you've chosen for new files to be Smart Synced as such. 

Finally, if you want to set content in a folder as online-only in one go, you can simply right-click on the folder itself and select the relevant option.

I hope this helps, but let me know if you have any other questions! 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync and removing local files

New member | Level 2
New member | Level 2

 Hello. I changed to Smart Sync yesterday, but am unable to switch any of the folders manually from Local to Online Only. 

My hard drive is full, do I just need to give it more time?

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Changed to Smart Sync - how long till local files are cleared from hard drive? Windows

New member | Level 2
New member | Level 2

I changed to Smart Sync but all files are still shown as Local, and I can't manually change. 

Changed to Smart Sync: online in Admin and my User and on desktop yesterday

Do I just need to give it more time for the local files to be removed?

Or do I need to take more steps to clear my (nearly full) hard drive?

Thank you!

Highlighted

Re: Smart Sync and removing local files

New member | Level 2
New member | Level 2
Spoiler
 

This isn't true at all. It is not a neglible amount, I still have "smart sync" files that take of GB of space. It's extremely frustrating.

Highlighted

Re: Smart Sync and removing local files

Dropboxer
Dropboxer

Hey @tracymcgravy, thanks for nudging us on this thread. 

 

I just wanted to ask if you could send us a screenshot (without any personal info) that shows the space discrepancy you mention? 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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