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Smart Sync decreased available space on my hard drive

Smart Sync decreased available space on my hard drive

texaspro
Explorer | Level 3

I made a few large folders "online only" and my available hard drive space went from 187GB to 178GB. It decreased my available space on my hard drive. Shouldn't it free up space? 

I noticed immediately after I selected online only for one folder in particular, I hovered my mouse over the Dropbox icon in the system tray and it said it was downloading x amount of files. Shouldn't it be going the other way?

1 Accepted Solution

Accepted Solutions

Re: Smart Sync decreased available space on my hard drive

Lusil
Dropboxer
I don't see the previous screenshot, so we're good to go!

Have you tried rebooting your computer? Although simple, it might just do the trick. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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6 Replies 6

Re: Smart Sync decreased available space on my hard drive

Lusil
Dropboxer
Hey @texaspro, thanks for reaching out to us. 

I just wanted to check back with you and see if you're still having trouble with this?

If you are, could you let me know the current syncing status of the desktop app?

If you could send me a screenshot of the space discrepancy, that would also be helpful. 

Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Smart Sync decreased available space on my hard drive

texaspro
Explorer | Level 3

I was able to edit it. Sorry, see below for the screen shot.

Re: Smart Sync decreased available space on my hard drive

texaspro
Explorer | Level 3

I just realized I had some non-public information on there. Do you have the ability to delete that screen shot and use this one?DB SS.jpg

Re: Smart Sync decreased available space on my hard drive

Lusil
Dropboxer
I don't see the previous screenshot, so we're good to go!

Have you tried rebooting your computer? Although simple, it might just do the trick. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Smart Sync decreased available space on my hard drive

texaspro
Explorer | Level 3

That seems to have fixed it, wow. Thanks. My bad. 🙂

Re: Smart Sync decreased available space on my hard drive

Lusil
Dropboxer
No worries, @texaspro! That's what we are here for after all. 

If anything else comes up, don't hesitate to get back to us. 

In the meantime, I hope you have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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