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Smart Sync doesn't work for Logic Pro files

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Smart Sync doesn't work for Logic Pro files

New member | Level 2
New member | Level 2

I'm experiencing an issue with smart sync.

 

It works perfectly for all my files, exept for Logic Pro X Files. 

 

When I right-click and choose 'online only' it syncs, sets the icon to the grey online-only-icon, but within 5 seconds or so, the green 'local-icon' appears again and it's not synced anymore.

 

I tried to find which application is causing this, but I can't find it.

 

Do you have experience with this issue?

 

Thanks!

 

Jaap

 

I'm running High Sierra 10.13.1 and Dropbox 40.4.46

1 Accepted Solution

Accepted Solutions
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Re: Applied Smart Sync at folder level, but PDFs, JPEGs, etc within folder are not Smart Sync-ed

Super User II
Super User II

@oliespink wrote:
... they have said an application is using the files so it’s not a problem with Dropbox, that’s not the case as far as I can tell and I am totally stuck, did you manage to get this sorted?

Yes, and it wasn't a Dropbox issue. It was the antivirus I was using. An update to the antivirus corrected the behavior.

View solution in original post

15 Replies 15
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Re: Smart Sync doesn't work for Logic Pro files

Super User II
Super User II

It's not just Logic Pro files, or Mac.

 

I have a Windows 10 laptop. I set the everything in Dropbox to be Online Only. After hours of indexing and syncing, the process completed but there was still more than 10GB of files stored locally (not counting the cache folder). These files and folders were clearly marked as Local, and not Online Only. So I attempted to set one of those folders to Online Only again. Like JWMJWM above, the folder started to sync, turned grey to signify that it was Online Only, then immediately syned again and was back to Local.

 

The next step was to uninstall Dropbox and remove the entire Dropbox folder. I then reinstalled Dropbox and when presented with the option during install, selected Online Only for the entire Dropbox. Again, after a couple hours of indexing and syncing, the majority of my Dropbox was Online Only but the same 10GB or so of files and folders mentioned above were Local once again.

 

When attempting to set any of the files within those folders to Online Only, this is what happens...

 

 

No matter what I do, I cannot set those files to be Online Only without them re-syncing back to Local. It's the same for any files or folders included in the 10GB.

 

Tagging @Ross_S

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Re: Smart Sync doesn't work for Logic Pro files

New member | Level 2
New member | Level 2

I found what file triggers the continuous download. Since the Logic files are actually a package, I opened the package. In it, there's a .plist file, which keeps downloading itself.

 

So, that's another trigger, but no solution.

Screen Shot 2017-12-18 at 09.33.03.png

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Applied Smart Sync at folder level, but PDFs, JPEGs, etc within folder are not Smart Sync-ed

New member | Level 2
New member | Level 2

Hi everyone,

 

I generally like how Smart Sync works, but I've discovered that it is selective in its application. Mainly, JPEGs, PDFs, and a few other filetypes don't Smart-Sync even when the folder they're in is Smart-Synced. Randomly, Coreldraw files and several other formats DO Smart-Sync. I would like a way to ensure that, when folders are switched over to "Smart-Sync" mode, all files within each folder are also "Smart-Synced" so that I can save more space on my hard drive.

 

If anyone has been able to solve this, let me know; any help would be greatly appreciated.

 

-Mike

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Re: Applied Smart Sync at folder level, but PDFs, JPEGs, etc within folder are not Smart Sync-ed

Super User II
Super User II
I have no answers I'm afraid, however, I'm merging it with another thread that I know the Dropbox team are aware of and working on.

 


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Re: Applied Smart Sync at folder level, but PDFs, JPEGs, etc within folder are not Smart Sync-ed

Helpful | Level 5
I am having this same problem, and not actually getting anywhere with there support, they have said an application is using the files so it’s not a problem with Dropbox, that’s not the case as far as I can tell and I am totally stuck, did you manage to get this sorted?
Highlighted

Re: Applied Smart Sync at folder level, but PDFs, JPEGs, etc within folder are not Smart Sync-ed

Super User II
Super User II

@oliespink wrote:
... they have said an application is using the files so it’s not a problem with Dropbox, that’s not the case as far as I can tell and I am totally stuck, did you manage to get this sorted?

Yes, and it wasn't a Dropbox issue. It was the antivirus I was using. An update to the antivirus corrected the behavior.

View solution in original post

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Re: Smart Sync doesn't work for Logic Pro files

Explorer | Level 4

I have the same problem... Did you find a solution?

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Re: Smart Sync doesn't work for Logic Pro files

Super User II
Super User II

If a file doesn't stay set to Online-only, then an application or some other process on your computer is accessing the file, causing Dropbox to download it again. In my case, it was my antivirus attempting to scan the files.

You'll need to figure out what application is accessing the files, then prevent it from doing so.

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Re: Smart Sync doesn't work for Logic Pro files

New member | Level 2
New member | Level 2

I've been looking for a fix for a bit related to Logic X files not smart syncing correctly and the above is NOT the solution. Dropbox treats logic files (packaged files) as folders and inside there are several other folders. Seems something odd is happening in there.

The easiest way I found was:

Access your DB with a web browser
Navigate to the file (it will be a folder)
Inside the folder, go to Resources and look for ProjectInformation.plist.
Simply remove file name extension (.plist) and the file will now sync to online only.  DO NOT DELETE THIS FILE OR YOUR PROJECT WILL BE LOST!
Note that if you want to open the project again, you'll need to add back .plist to the file name.

So, yeah, if you have a thousand logic files like me, it's not the best solution, but it works.

Another solution is to zip up the file before you sync.

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