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Smart Sync files added to a cloud-only folder are not automatically cloud-only.

New member | Level 2
New member | Level 2

I'm on a MacBook, latest version of everything.

I've chosen some folders to designate as cloud-only. All the files in those folders have cloud icons. Cool.

But if I add a new file to those folders, that file is local and I have to manually change it to cloud only.

What's the point of being able to designate a parent folder as cloud-only if any new additions to the folder don't automatically behave like the parent folder?

If this is by design, I'd love to at least see the option to make new files resepect the settings of the parent folder automatically.

If this seems like a bug, please let me know if there's anything I can do to fix it.

Thanks!

3 Replies 3
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Re: Smart Sync files added to a cloud-only folder are not automatically cloud-only.

Dropboxer
Dropboxer

Hey there @Rob K.19  - sorry to hear you're having issues with Smart Sync.

At first, just to get the whole picture, could you let me know how exactly are you adding those files to your 'Online Only' folders? 

Can you also take a look at your settings within the desktop app's preferences and let me know what's the default setting for new content? 

Last but not least, are you giving enough time to our desktop app to sync the changes you applied? What does it state when you hover your mouse over it

Thanks in advance!

PS: If you'd like to boost the syncing process, you can change your bandwidth settings according to your needs as outlined below: 

https://www.dropbox.com/help/syncing-uploads/faster-sync



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync files added to a cloud-only folder are not automatically cloud-only.

New member | Level 2
New member | Level 2

I am dragging, or pasting folders and files manually on my Mac.

My default setting for new content is Local, and I don't want to change that, but I don't think it's too much to ask to be able to drag a local file into a cloud folder and not have the folder become mixed content. It should at least be an option to respect the setting of the parent folder.  I work with a lot of files and it's a chore to constantly have to update the folder to cloud-only any time I add a file.

The sync time is not the issue.  The files are small and sync quickly.

 

Thank you.

 

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Re: Smart Sync files added to a cloud-only folder are not automatically cloud-only.

Dropboxer
Dropboxer

Ah, thanks for the clarifications Rob - much appreciated!

As what you mention is actually normal and expected since those files need to sync to our servers first so you can then make them available 'Online only' (by right clicking on them and selecting the appropriate option), I'll take your comments as feedback and I'll make sure to pass them on to our dev team for their consideration - thank you for your input on this one!

If there's anything else I can assist with in the meantime, please do let me know; I'll be more than happy to follow up. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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