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Smart Sync files start downloading when I delete media cache.

Smart Sync files start downloading when I delete media cache.

Explorer | Level 3

Why do my Smart Sync files start downloading when I delete media cache in Premiere and After Effects? My work around is to quit Dropbox. Delete media cache and then re-start my computer. Can you explain what's happening and what the best way to deal with it is? Thanks. 

3 Replies 3

Re: Smart Sync files start downloading when I delete media cache.

Dropboxer
Hey there (@bradclr3), as I’d like to dig a bit deeper & have a closer look on your setup through our Official Support channel having all our tools available, I’ve made sure to reach out to you directly via email. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap; I’m looking forward to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Smart Sync files start downloading when I delete media cache.

New member | Level 2

I have been experiencing this same thing. Please let me know if/how this was sorted out.

Re: Smart Sync files start downloading when I delete media cache.

Dropboxer

Hi there @jaredclarkgay; thanks for joining the discussion here.

 

Could you please provide some additional information about the issue you're facing so that we can advise further?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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