cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Smart Sync is experiencing an issue

New member | Level 2
New member | Level 2

My Dropbox says that the Smart Sync is experiencing an issue (as shown in the picture). All the files/folders with a gray check cannot be opened. I could right-click the files, choose "Smart Sync" and "Local" to make it work. But it still shows "is experiencing an issue". What's the cause of this? And will this happen in the future when someone shared a file with me?


Thanks. 

Annotation 2019-09-10 120539.png

1 Reply 1
Highlighted

Re: Smart Sync is experience an issue

Dropboxer
Dropboxer

Hi @simiao , thanks for reaching out about this!

Could you reinstall the Dropbox desktop application to ensure you have the latest and most up-to-date version? 

After you reinstall, reboot your device as well so that all the updates are complete. 

Let me know if this helps!

 


Celeste
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?