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Smart Sync not working (mac OSX Catalina 10.15.4 dropbox 98.4.158)

Helpful | Level 5

When I go to the context menu in finder 'Smart Sync' is not an option. When I go to the Dropbox app Smart Sync only offers 'local' as an option.

 

I have tried re-installing the Dropbox Software. I have tried restarting my computer.

 

I have ensured that:

- [System Preferences > Security & Privacy > Files and Folders > Dropbox > Network Volumes] is enabled

- [System Preferences > Security & Privacy > Accessibility > Drobox] is enabled

- [System Preferences > Extensions > All > Dropbox > Finder Extensions] is enabled

- [https://www.dropbox.com/account/general > Dropbox system extension] is enabled

1 Accepted Solution

Accepted Solutions
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Re: Smart Sync not working (mac OSX Catalina 10.15.4 dropbox 98.4.158)

Helpful | Level 5

I was able to solve the problem via chat. The solution was to enable Smart Sync by clicking the dropbox icon in the System tray where there was an option to 'enable' Smart Sync. That is the icon at the top of the screen next to the system time.

View solution in original post

2 Replies 2
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Re: Smart Sync not working (mac OSX Catalina 10.15.4 dropbox 98.4.158)

Dropboxer
Dropboxer

Hi @bamarco, welcome to the Dropbox Community. 

 

At first, awesome work with the initial troubleshooting - definitely helps in narrowing down our investigation. 

 

I'd also recommend having a look at this artcile for some additional steps to try. 

 

If none of them do the trick, you can try contacting our team for a better look into this matter via this link

 

In any case, let me know how it goes and I'll make sure to get back to you as soon as possible - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Smart Sync not working (mac OSX Catalina 10.15.4 dropbox 98.4.158)

Helpful | Level 5

I was able to solve the problem via chat. The solution was to enable Smart Sync by clicking the dropbox icon in the System tray where there was an option to 'enable' Smart Sync. That is the icon at the top of the screen next to the system time.

View solution in original post

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