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Smart Sync only doubled the amount of space on my HD

Explorer | Level 3

I'm on Win10. I was running out of HD space, so used Smart Sync to free up some space on my HD. The icons next to the freed-up folders indicate they are in the cloud and no longer local. When I look inside the folders, the icon next to each file indicates they are in the cloud only, not local. 

HOWEVER, this process consumed every last byte on my HD, doubling the disk space these files took up even though they are no longer on my HD.  My only option (I think) is to delete files. And because I have no more disk space, my regular backup program cannot run.

I have the Dropbox Advanced plan (at least until the end of this billing cycle, because so far Dropbox is a big fail).

3 Replies 3
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Re: Smart Sync only doubled the amount of space on my HD

Dropboxer
Dropboxer

Hey there @knichols1109 - I'm sorry to hear you're having issues with Smart Sync; let's have a deeper look into this now!

To begin with, could you send me a screenshot of the notification you get that you're out of space or the place where you located the discrepancy you described?

In addition, please send me the exact status of the desktop app as shown in your computer's system tray so I can have a further look into this. 

Spoiler

To do this, kindly take a look at the Dropbox icon in your taskbar and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the exact message being displayed there reads?

Last but not least, as a temporary solution and to avoid deleting your files, you could utilize our selective sync feature which is a great way to free up space on your computer's hard drive by having some folders selectively un-synced. You can read more about this here:  https://help.dropbox.com/installs-integrations/sync-uploads/selective-sync-overview

Keep me posted on your findings!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync only doubled the amount of space on my HD

Explorer | Level 3

Thanks for your prompt response, Walter.

Starting at the end of your reply.....the first thing I did to troubleshoot my problem with Smart Sync was attempt to use Selective Sync. However, the instructions do not correspond to my installation of dropbox: per the instructions, after I click the Dropbox icon, there is no gear icon to click nor access to preferences. It simply opens up my local dropbox directory via explorer. Right-clicking displays dropdown menus that do not include preferences. (see screenshot) 

try-to-get-to-selective-sync-via-dbx-icon.jpg

 

Screenshot of the out-of-space notification is attached.notification-msg.jpg

I have included a screenshot of the db icon in the taskbar, and although it does not appear to have completed syncing, the number of files has not changed in at least the last 12 hrs.

dropbox-taskbar-icon.jpg

Also, this is what the dropbox directories (and icons) look like in explorer:

directory.jpg

 

The only sync option I have when viewing files in my local dropbox directory is Smart Sync. (see screenshot)

With dropdown:

directory-with-menu.jpg

 

Thanks again for your prompt attention to this matter.

 

KMN

Highlighted

Re: Smart Sync only doubled the amount of space on my HD

Dropboxer
Dropboxer

Thanks for the elaborate response and the screenshots too @knichols1109 - they're most appreciated. 

Now, to begin with, in the first screenshot you're clicking on the shortcut to the app through your computer's start menu - not on the Dropbox icon in your taskbar (as shown in your third screenshot). Could you click on that little Dropbox icon and see if you can find the preferences from there? 

In addition, your 4th screenshot seems normal as your files are still in the syncing process. 

As for your last screenshot, that's also normal as the right click contextual menus include Smart Sync only while your selective sync settings have to be accessed (and tampered with) through your desktop app's preferences:

https://help.dropbox.com/installs-integrations/desktop/change-preferences

At this point, I'll need you to download and install our latest version of the desktop app (our stable build 80.4.126 was released yesterday): 

https://www.dropbox.com/downloading?build=80.4.126&plat=win&type=full

If the problem persists, try changing your bandwidth settings too: 

https://help.dropbox.com/installs-integrations/sync-uploads/faster-sync

Let me know how it goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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