Smart Sync options are missing on my context menu

[sydneyrei]

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!

Help!

[Jay · Accepted solution]

Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.

Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?

[sydneyrei]

Thanks for the quick reply Jay.

The problem has been solved, restarted my computer twice and then it was working again. Strange but everything is A ok now.

THanks again!

[Jay]

Thanks for getting back to me! If you just upgraded to a plan with Smart Sync, usually a reboot is needed for the desktop app to register the change and provide those options.

If this wasn’t the case in your instance, then it might have been a gremlin in the machine, and rebooting scared it away!

[vipbrands]

hello I have the same problem no smartsync option when I right click-

there are green ticks dropbox is up to date and i have rebooted sevral times  outlook 365

what can I do

[Jay]

Hi @vipbrands, only Dropbox Professional or Business plans plans offer Smart Sync. Could you check on this page to see if you’re on one of these plans?

Thanks in advance!

[swillison]

Hi Jay:

I have been added to a dropbox business plan.

I do not have the smart sync option.

I have rebooted my computer as indicated above, I still do not have the option.

Help.

Thanks.

Sabrina

[Jay]

Hi Sabrina, could you try an advanced reinstall of the app to see if this brings the option back on your device?

Keep me posted!

[IrisDR]

I have the same problem: Smart Sync not showing in context menu. I have Windows 10 and a Dropbox Professional subscription and have restarted several times.

[Walter]

Sorry to hear about this @IrisDR. 

At first, can you please forward me a screenshot of what options you get when you right click on your Dropbox files so I can have a better look into this?

Also, can you check the desktop app's preferences and specifically the 'Sync' tab? Do you, by any chance, see an option to 'opt into' using Smart Sync? 

Let me know what you find and we'll take it from there. Thank you!