Smart Sync options are missing on my context menu

[sydneyrei]

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!

Help!

[KarinLomes]

Is it possible the option doesnt show while a sync is underway?

[KarinLomes]

All my files have green ticks and it says up to date. But still the smart sync option does not show. I have Dropbox Plus.

[Walter]

Could you let me know if you've opted into using it first @KarinLomes?

To do this, please go to your desktop app's preferences and navigate to the 'Sync' tab. Do you see the option to enable Smart Sync there?

Let me know what you find!

[KarinLomes]

That's it! It says it isn't enabled. But nothing happens when I click enable.

Thanks so much for the help!

[Walter]

In that case, can you reboot your computer and try again @KarinLomes?

I'd suggest also making sure that you've installed the relevant Smart Sync drive (or system extension) on your computer as per the following Help Center article:

https://help.dropbox.com/installs-integrations/sync-uploads/filesystem-integration

Let me know how this goes!

[KarinLomes]

Its working!! The reboot did it, as my security settings were already good to accept system extensions.

Thanks a million Walter!

[Walter]

You're most welcome @KarinLomes - I'm glad I could help 

Have a great rest of your day!

[abcdefgarin]

Hi,

I am having a similar issue, but only with certain files. After making a file local, I am unable to make it online-only again. The option disappeaers from the context menu. Other files in the same folder still have the sync option showing up in the context menu, just not the ones I've made local.

I've tried restarting. Moving the files to different folders. Renaming them. Etc.

Same folder, different file. This is with the sync option missing.      Same folder, different file. This is with the sync option available.

[Jay]

Hi @abcdefgarin, could you try rebooting your device to see if this helps?