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Smart Sync options are missing on my context menu

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Smart Sync options are missing on my context menu

New member | Level 2

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!

 

Help!

1 Accepted Solution

Accepted Solutions
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Re: Smart Sync

Dropboxer
Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
 
Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

18 Replies 18
Highlighted

Re: Smart Sync

Dropboxer
Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
 
Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

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Re: Smart Sync

New member | Level 2

Thanks for the quick reply Jay.

The problem has been solved, restarted my computer twice and then it was working again. Strange but everything is A ok now.

 

THanks again!

Highlighted

Re: Smart Sync

Dropboxer
Thanks for getting back to me! If you just upgraded to a plan with Smart Sync, usually a reboot is needed for the desktop app to register the change and provide those options.
 
If this wasn’t the case in your instance, then it might have been a gremlin in the machine, and rebooting scared it away!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync

New member | Level 2

hello I have the same problem no smartsync option when I right click-

there are green ticks dropbox is up to date and i have rebooted sevral times  outlook 365

what can I do

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Re: Smart Sync

Dropboxer
Hi @vipbrands, only Dropbox Professional or Business plans plans offer Smart Sync. Could you check on this page to see if you’re on one of these plans?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync

New member | Level 2

Hi Jay:

 

I have been added to a dropbox business plan.

I do not have the smart sync option.

I have rebooted my computer as indicated above, I still do not have the option.

Help.

Thanks.

Sabrina

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Re: Smart Sync

Dropboxer
Hi Sabrina, could you try an advanced reinstall of the app to see if this brings the option back on your device?
 
Keep me posted!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync

Explorer | Level 3

I have the same problem: Smart Sync not showing in context menu. I have Windows 10 and a Dropbox Professional subscription and have restarted several times.

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Re: Smart Sync

Dropboxer

Sorry to hear about this @IrisDR

At first, can you please forward me a screenshot of what options you get when you right click on your Dropbox files so I can have a better look into this?

Also, can you check the desktop app's preferences and specifically the 'Sync' tab? Do you, by any chance, see an option to 'opt into' using Smart Sync? 

Let me know what you find and we'll take it from there. Thank you!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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