cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out how our Community members are using Dropbox here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Smart Sync "online only" option doesn't show up in the menu (but local does).

Highlighted

Smart Sync "online only" option doesn't show up in the menu (but local does).

New member | Level 2
New member | Level 2

As you can see, there is no option for "online only" here. I have gone into "preferences" and enabled smart sync (which required going into system preferences to give it permission). That's all squared away. I also added the option to automatically make folders online only when they're out of use for awhile (apparently like two months?) - That didn't change anything. And I'm trying it on a folder that has the icon which means it's both local and online...internet is working just fine it seems. After some processes finish, I will look into reinstalling the desktop app / the basics, but would love to still get an answer.

 

I've checked the help documentation on the website and searched quite a few previous discussion posts. This feature is the most important feature of dropbox for me. I hope we can get it working! 

 

Thanks,

Chase

CleanShot 2020-09-04 at 23.14.16@2x.png

 

MacBook Pro (15-inch, 201 // 10.15.6

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Smart Sync "online only" option doesn't show up in the menu (but local does).

New member | Level 2
New member | Level 2

Working now!

 

Just took a little time and a simple restart.

 

Thanks.

View solution in original post

4 Replies 4
Highlighted

Re: Smart Sync "online only" option doesn't show up in the menu (but local does).

New member | Level 2
New member | Level 2

Working now!

 

Just took a little time and a simple restart.

 

Thanks.

View solution in original post

Highlighted

Re: Smart Sync "online only" option doesn't show up in the menu (but local does).

New member | Level 2
New member | Level 2

I have exactly the same problem, but just that the restart didn't solve the problem. Anybody out there ot help?

Highlighted

Re: Smart Sync "online only" option doesn't show up in the menu (but local does).

Dropboxer
Dropboxer

Hi @Kvothe63, have you installed the Dropbox desktop application with admin permissions? If not, this could be why you're not seeing that option.

 

Could you try following these steps to install it and let me know how it goes.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Smart Sync "online only" option doesn't show up in the menu (but local does).

New member | Level 2
New member | Level 2

Hi Jay,

thx for the hint. I found a different solution.  First I went to the Dropbox settings, where I found a message that SystemSW update is blocked, clicking on the message I was led to the Mac OS security settings, where I had to enable the download of dropbox system SW. After re-starting it worked fine. But thank you for your help. This brought me to the solution I just implemented. 

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?