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Smart Sync still taking up local space

Helpful | Level 6

Hi all,

 

I am using dropbox with smart sync capability on a Mac OS 10.13.

 

I can switch my dropbox folders to online only mode (green check switches to a gray cloud). When I check the info for my dropbox folder, it shows very little of the data is locally stored (~6MB of the 170GB in this folder). 

 

However, my Mac thinks the hardrive is full. When I look at the "About this Mac" storage tab, it shows over 180GB of documents that I know are on dropbox smart-sync online only. Because of this, my Mac will not allow me to download any additional files - it believes the hard drive is full. 

 

I contacted Dropbox support and they said this is an OS issue and not a Dropbox issue and had no solution for me.

 

Is this something we have to wait for an update from Apple? What is dropbox doing to work towards mediating this? I have searched through the forums and there is not a solution to this issue. This makes Dropbox completely unusable. 

 

 

Screen Shot 2018-07-13 at 11.50.25 AM (3).png

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Smart sync - specific files still retained on local disk

Community Manager
Community Manager
Hi all,
 
As of this week, turning on the Smart Sync update for Mac setting will ensure that online-only files have both logical and physical size set to zero
You can find a full outline of the issue in this post.
 
To set this you need to:
  1. Sign in to dropbox.com.
  2. Click your profile picture (or grey circle) in the upper right corner.
  3. Click Settings.
  4. Toggle Smart Sync update for Mac on.
 
The setting takes a little time to update in the backend so please wait about 5 minutes, then restart your Dropbox app as follows:
  1. Click the Dropbox menu in the system tray or menu bar of your computer.
  2. Click your profile picture or initials.
  3. Click Quit Dropbox.
  4. Start Dropbox app from the Applications folder or using Spotlight: Press Command + Space bar keys, then type "dropbox" in the Spotlight search and hit return.
 
Thanks once again for your patience as we’ve worked on this. 
Let us know if you have any questions. 

View solution in original post

943 Replies 943

Smart Sync on Mac Isn't Freeing Up Storage Space

New member | Level 2
New member | Level 2

Hello, I'm wondering if there's a way to clear previously local files that are moved to "Online Only" via Smart Sync on Mac. I'm running Dropbox v51.4.66 on macOS 10.13.5. 

 

When I go to " | About This Mac | Storage | Manage" and look through the index, large files that are marked "Online Only" appear to be taking up space. 

 

From the Storage Manager:

Screen Shot 2018-06-07 at 12.28.46 PM.png

 

As you can see, the "Online Only" icon is present on the actual file: 

Screen Shot 2018-06-07 at 12.29.27 PM.png

 

But the file still seems to be present and is indexed as used space by macOS. Anyone know of a way to clear the Dropbox cache or something so this becomes free space?

Highlighted

Re: Smart Sync on Mac Isn't Freeing Up Storage Space

Super User II
Super User II

It auto clears within a few days, or, you could delete things from the cache by following https://www.dropbox.com/help/desktop-web/cache-folder


 


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Highlighted

Re: Smart Sync on Mac Isn't Freeing Up Storage Space

Dropboxer
Dropboxer
Hi there @strether, thanks for posting your question on the Forum and welcome aboard! I just wanted to follow up and check if you were able to resolve your concern in the end. 
 
Feel free to keep us updated on the matter here and we’ll make sure to get back to you as soon as possible. In the mean time, have a great day ahead! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Smart Sync still taking up local space

Super User II
Super User II
How long ago did you enable SmartSync?

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


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Highlighted

Re: Smart Sync still taking up local space

Helpful | Level 6

I set up this account in January 2018. It had smart sync enabled from the start. I recently deleted and re-installed Dropbox on my computer and I am still having the same issue. 

Highlighted

Re: Smart Sync still taking up local space

Super User II
Super User II
So the folders you are talking about have been 'Smart Sync'd' since January?

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Smart Sync still taking up local space

Helpful | Level 6

This has been happening all along. Whenever I set the folder to "online only," the Mac still thinks it is taking up space on the harddrive. 

 

Highlighted

Re: Smart Sync still taking up local space

Super User II
Super User II

I dont think it is this then, but, Dropbox has a hidden cache folder. Usually the issue you are seeing is because Dropbox holds files within the cache for a few days after SmartSync is activated.

You could try seeing if you could find it and removing anything in it: https://help.dropbox.com/desktop-web/cache-folder


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Smart Sync still taking up local space

Helpful | Level 6

Thanks for the suggestion, Mark. Unfortunately, I tried clearing the cache and it had no effect. 

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