Hi all, I wanted to clarify our position on this.
Firstly, to be clear, I'll state:
When working correctly Smart Sync will free up your hard drive space, and this will be recognized by your operating system.
Based on the above comments I think a the main issue may be the time it takes to reclaim the space.
I've been waiting months for a "new snapshot" or for the OS to recognize it. Eventually I eneded up having to restore my HD entirely, so was starting over re-syncing my DB to my computer "fresh" and even with that, it still is reading too much data that's not there.
I'm in commication with DB support troubleshooting, but just wanted to chime in that it's unfortunately not as simple as just waiting. So this isn't exactly a resolved issue as of yet.
I have no illusions that this kind of technology is simple to create and maintain. But I do share frustration of paying for a product and service that doesn't work as advertized.
Thank you for your time.
Since DropBox already HAS the files there is no upload time due to file size. DB replaces the files on HardDrive with links to DB. At sometime, such as upon power-down & full ReBoot(!), macOS takes a snapshot of the files at which point the HD should appear to have more space.
Exceptional conditions, such as a HD that is sooo full that adding the "links" cannot be done, or such as the user not doing a full power-off, can delay your results.
Both allow me to effectively see my entire Dropbox or OneDrive account in finder but pick and choose what gets downloaded to my actual hard drive and what stays in the cloud. As a user, it's exactly the same to me.
Why would I use the web based access when they've developed something that allows me to see all of my files in the finder without using any space (when it works properly). My point is, Dropbox is pointing the finger at Apple but Microsoft has implemented an identical sytem that works as it's supposed to.
This is also happeneing to me and I cannot remove it. I am completely aware of the 'ON DISK" size and actual size and even when its marked as online only and days after being that way it still shows size on disk to be "317GB"
Community Moderator @ Dropbox
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