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Re: Sync issues in OSX Mojave

Dropboxer
Dropboxer
Hey @trauma717, I’ve moved your post under this discussion, as we’ve already been discussing that here & this thread is more relevant to what you’ve been experiencing. 
 
That said, kindly note that our higher-level specialists are currently looking into that, as there’s an update for users who’ve opted in to the Early Access program. If you’re interested in enrolling, you could let me know via email; I’ve just sent you a brief message for the purpose, just so as to establish a point of contact in case you’d like to work on that with me. Please have a look at your inbox at your earliest convenience & we’ll take it from there!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Sync issues in OSX Mojave

trauma717 New member | Level 2
New member | Level 2

Hello @Jane, I received your email and have responded back so you are aware. Thank you for reaching out. 

Re: Sync issues in OSX Mojave

Dropboxer
Dropboxer

Great @trauma717, I’ve sent you a brief message back a bit earlier today within the day asking you a few questions. I’ happily further clarify matters once you get back in touch with me there!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Re: Smart Sync still taking up local space

survivestyle New member | Level 2
New member | Level 2

The problem is still occuring with the new update. Any chance you might be able to fix this?

Dropbox__Personal__and_Dropbox.png

Re: Smart Sync still taking up local space

Dropboxer
Dropboxer

Thanks for the nudge here & the screenshot @survivestyle; I’ve just sent you a brief message, just so as to have a closer look at your account-specifics through our Official Support channel. Please have a look at your inbox at your earliest convenience & we’ll take it from there!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Smart Sync still taking up local space

lpratt New member | Level 2
New member | Level 2

Hi! I had the same issue on my Mac and I did the following and it solved my issue.

  • Click on the Dropbox icon in your top bar (drop down will appear)
  • Click on your picture right corner
  • Click on "Preferences" (pop-up will appear)
  • Click on "Sync" in the top right
  • Underneath "Selective Sync", click "Choose folders to sync"
  • Uncheck the folders that are taking up a lot of space and/or folders that you don't need on your local computer all the time. It will take a few minutes for the folders to un-sync from your computer.

Hope that helps!

Re: Smart Sync still taking up local space

bmallon
Collaborator | Level 10
This has nothing to do with the issue. “Selective Sync” and “Smart Sync” are 2 totally different features. You should remove this response from this thread as it will just confuse people.

Re: Online files still taking space in my Mac!!

JimmyYetti
Helpful | Level 6

this is not a solution

Re: Hard drive space issue

Gilgamesh
Explorer | Level 4

Screenshot 2019-09-03 at 10.01.11.pngThis files seems to be selectively synced so is on dropbox but not on harddrive here. But it is still listed as one of the large files taking up space when I try to reduce clutter?

Re: Hard drive space issue

Gilgamesh
Explorer | Level 4

To add this, I see now that this is not "selective sync". It is "smart sync". But the same issues still stands. Any idea which the large file stills seems to be taking space on my local hard drive when the smart sync logo against it seems to suggest it is only on dropbox?


@Gilgamesh wrote:

Screenshot 2019-09-03 at 10.01.11.pngThis files seems to be selectively synced so is on dropbox but not on harddrive here. But it is still listed as one of the large files taking up space when I try to reduce clutter?


 

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