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Re: Online files still taking space in my Mac!!

Dropboxer
Dropboxer

Hey @val__,

Thanks for keeping us posted here, I've made sure to pass along your comments to your open ticket for the agent handling your case. At this point, the specialist you're in contact with will be the best to assist you with troubleshooting the issue further.

Sorry that I can't be of much more help here, but please feel free to update us here.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync enabled still taking up hard-drive space!

Dropboxer
Dropboxer

Hey there @mjponcy,

We had a recent update on this topic on the thread that Jay mentioned previously. Can you please take a look at this post and, if you're interested, contact Support requesting to be opted in as this should resolve the issue for you.

I hope this helps, let me know if you have any other questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Online files still taking space in my Mac!!

New member | Level 2
New member | Level 2

Hey Daphne. Same problem here with the synch not deleting the local files. Can I please have a ticked opened? Thanks

Highlighted

Re: Hard drive space issue

New member | Level 2
New member | Level 2

Hi Daphne

i am also having the issue with my mac OS saying i dont have storage room to work due to the Smart Sync not registering with my HD. 

How can i continue to work on my machine with Dropbox?

Do i need a ticket of some sort? Looks like i may need to opt into a list?

 

Cheers, Chris 

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Re: Hard drive space issue

Dropboxer
Dropboxer

Hello @ciuchka and @chriscavill, welcome to the Community!

We currently have an opt in process for those experiencing issues with their device not registering the reduced space smart sync files are taking on your hard drives. This is described in some more detail here.

I've reached out to both of you via the email addresses that are associated with your Community profiles so that we can look into your account in some more detail and go through this process if you so wish. Please just check your inbox when you have a moment and we can go from there.

Let me know if you have any other questions about this - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Hard drive space issue

Explorer | Level 4

We requested access through the suggested channels to Dropbox's Zero Size Placeholders Beta "solution" over 2 weeks ago and have yet to receive a response other than "we have no update" and "your request still pending".  Very frustrating that there is supposedly a fix to a problem that is negatively affecting our businesses and Dropbox is so incredibly slow at responding to those opting into the early access program.

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Re: Hard drive space issue

Explorer | Level 4

Hi I have been waiting for action on this for 2 weeks and the responses I have received are risible.  I do not believe there is an opt-in beta service to be honest.

Can you please be honest with us and tell us what is happening to help those of us who want this service to be provided (as was indicated when the price was increased)

 

 

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Re: Online files still taking space in my Mac!!

Helpful | Level 5

Hello! I finally have my dropbox files online and my computer empty. I write here in case can help someone. Support team write me and told me to relink and restart my device. That didn't work. so I tried this and work:
- Uninstalling dropbox from my computer.
- Delete Dropbox cache folder: go to Finder the use Cmd + Shift + G and write "~/Dropbox/.dropbox.cache". This send you to cache folder.
- Restart Device
- Install Dropbox
- Restart Devide (Yes i got crazy and restarted my computer 100 times xD)

Hope this can help the other ones
Captura de pantalla 2019-09-21 a las 11.42.35.png

Re: Online files still taking space in my Mac!!

Dropboxer
Dropboxer

Thanks for all your updates here peeps!

I'm very glad to hear that everything is running smoothly after the process @val__! I appreciate you taking the time to let us know all that info in such great detail.

Also, @SGrayTX and @bazsc, I've made sure to pass along your comments to the agents handling your requests. Apologies for any inconvenience the delay has caused, please do let me know if you have any further questions and I'll be more than happy to assist where I can with this.

I hope this helps to some extent, keep us all posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Online files still taking space in my Mac!!

Helpful | Level 6

Val, Did you delete your entire Dropbox folder before reinstalling? Or did you just keep your Dropbox folder as is and simply delete the hidden cache file? Also, should we unlink the account first?

Just curious as I followed your steps and it seems like there's still stuff being kept on my computer even though I told it I wanted everything set to "Online Only".

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