I've also got this crippling issue. My hard disk thankfully is not fully yet, but I've been watching it climb over the last few months, perplexed as I have switched many files over to "Online Only" to no seeming avail. It was quite enlightening, and disheartening, to stumble upon this post to discover the main feature I bought Dropbox for is essentially useless on my Mac.
I have submitted a ticket from my dropbox account, I certainly hope that I can get a reply faster than the month I've seen quoted in recent posts here. Seems that solving this issue should be a number one priority.
Hello, I'm having the exact same problem as many here, and so I guess I am not granted access to the Zero Size Placeholder functionality, as I assumed was the case. How do i figure out if this is correct, and if so how would I go about applying for it?
Lemberthe, you need to open a ticket at Dropbox Support and let them know you'd like to be added to the Zero Size Placeholder functionality rollout. They'll get in touch with you and keep you informed for when you've been added into it. Dropbox don't seem to monitor here, so you need to go directly to Dropbox Support to make it happen.
It ain't perfect, but it seems to be working for me so far.
what I want to know is, why does it take over a month to get the patch? why does it seem like each patch is custom tailored to each user? if the issue is with APFS, then why can't one patch apply to all users on APFS and roll it out to all users on APFS? Dropbox is installed in the kernel, they should already know which users need it. why are they waiting for users to discover that SmartSync is broken and request a fix? if Dropbox can't figure this out, what hope do we have they will contnue to develop their main product!
To follow up from my previous post, I emailed support to opt in for the "Zero Size Placeholder"
I submitted my query Nov 9, got the first reply November 11, confirming that I was being added.
I was sent instructions on November 13th that I had been added. It just required unlinking and relinking my dropbox account on my Mac. It spent about 3 hours re-indexing my files, and after that was finished, all the "online-only" files now do not contribute to my disk usage on my Mac anymore.
So from my point of view, this was dealt with relatively quickly. I wouldn't say the issue is resolved yet, as I haven't used it long enough to see if there are any bugs, but at least my hard drive is back to 300 GB free.
I submit my request to opt in for the "Zero Size Placeholder"on Oct 13. I received a reply on Oct 15 by tier 1 supprot who tried to perform troubleshooting (wasted time). I received notice I was added to the next batch of "Zero Size Placeholder" on 10/18... still waiting.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!