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Smart Sync still taking up local space

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Re: Smart Sync still taking up local space

Helpful | Level 6

Fiona,

I think you should begin by removing the "solved" from the sidebar in this thread. This is most certainly not solved...does anyone else here think this is "solved" or that the solution posted is in fact a solution? 

This issue is not solved.

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Re: Smart Sync still taking up local space

Dropboxer
Dropboxer

Hey @peaceprop!

At the moment, that post is marked as the "solution" so that it can be easily located, as many have come back reporting that this has indeed resolved the issue for them.

Since this is now a rather long discussion, this also makes it easier for people who are new to the thread locate the info that can point them in the right direction.

Just as a side note, I was able to locate your open ticket with our Support team and let them know that you reached out to us here. I can see that it has been sent to our specialists and they'll be in touch with you as soon as possible with an update.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync still taking up local space

Explorer | Level 3
Hi, I need immediate help (by tomorrow) with this too or else I’ll have to switch storage providers.

Can someone help opting me in to the Early Access zero logical size program thing?
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Re: Smart Sync still taking up local space

Dropboxer
Dropboxer

Hi @DP89!

Found your chat with us. I took over and escalated as I informed you in the same email chain you had with our agent. 

I am not sure your request can be completed by tomorrow, but I did add a note to it underlining the urgency of the matter. 

Hope it helps! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync still taking up local space

Explorer | Level 4

It is not even remotely solved, and there is no solution provided except for the recommendation to get more help which seems impossible to action in a timely matter- as shown by the number of frustrated users on this thread. There are not even steps to go through that could solve the problem provided at any point, instead dropbox staff just keep chiming in a directing people back to a solved post that solves nothing. If it wasn't so costly in loss of productivity to the companies who are using dropbox and frustrating it would almost be funny. 

 

Megan

 

 

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Re: Smart Sync still taking up local space

Collaborator | Level 10

Another ridiculous response. How do "some people have success"? Again software does not work that way. [profanity removed as per Community Guidelinesfix it with an update. This is you fixing things. Stop the [profanity removed] of this [profanity removed] zero place holder [profanity removed] that take months to get on. Just issue an update to everyone. This is software 101. When you users tell you the product they are paying for sucks and does not work at all, you quickly fix it with an update, not a bunch of [profanity removed]. Again, it's not possible to work for some people and not others running the same versions of Mac OS, unless this issue is being caused by another app.

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Re: Online files still taking space in my Mac!!

New member | Level 2
New member | Level 2

Hi Rua, just saw this discussion because I have the same issue. Is the fix included in the last version 88.4.172? Because it still appears on my MacBook Pro. Could you please tell me about what Versions of Dropbox for Mac you are talking? It is pretty hard for me to compare the date of this discussion with the changelogs and then know when to expect a solution for this problem. Best wishes, Sigi

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Re: Online files still taking space in my Mac!!

New member | Level 2
New member | Level 2

Hello I am also having the same problem. My memory is maxed out and majority of my files are "online only" yest still taking up space. How do i fix this??

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Re: Online files still taking space in my Mac!!

Dropboxer
Dropboxer

Hey @Sigi2 and @msalacan, thanks for nudging us on the thread.

@Sigi2, while this is in early access, the team is working on it. For now, I'd like to help out, so I've sent you a ticket to the email address connected to your Community profile. When you have the chance, please check for my email and we'll take it from there. 

@msalacan, I found your ticket that you had with a specialized member of the team and can see that they replied to you. Have a look at your inbox for their latest message and don't hesitate to get back to them if you have any additional questions. 

Thank you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart Sync still taking up local space

Helpful | Level 6

I have been opted into the "zero placeholder beta" and it appears to be working on at least one Mac so far. Will continue updating the other machines and monitoring the storage space to ensure this is working.

For everyone else, I kept DM'ing Dropbox Support on Twitter and posting here until this was "resolved" for me—I am not sure why others are not getting support in a timely manner. I hope all of the attention we are bringing to this situation is truly escalating the need for a permanent fix and software rollout for Mac users. 

Best of luck to everyone.

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