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Smart Sync

Explorer | Level 3

Hello,

I recently toggled on the "Smart-Sync Update for Mac" feature in my Dropbox settings, so that the Smart-Sync files are really stored online. The problem that happens is that the files once categorized as documents are not removed but catecorized as "Other".

How do I fix that.

Bildschirmfoto 2020-11-18 um 14.41.52.pngBildschirmfoto 2020-11-18 um 14.30.03.png

6 Replies 6

Re: Smart Sync

Explorer | Level 3

    

Re: Smart Sync

Dropboxer

Hey there @samuelz; thanks for posting on our Community!

 

If you're still having issues with this could you please let me know if you rebooted your computer at all since your desktop app stated that it's 'Up to date' within your menu bar?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart Sync

Explorer | Level 4

Hello, 

This is samuelz, just had to switch my account.

To answer your question:
Yes I have rebooted my Mac.

Re: Smart Sync

Dropboxer

And is our desktop app in your menu bar showing up to date or still syncing @soz

 

Could you check if this space is being taken by the cache folder on your computer perhaps?

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Smart Sync

Explorer | Level 3

It isn't syncing.

Even if I remove Dropbox and delete the folder the Storage appears in "other"

Re: Smart Sync

Explorer | Level 4

Also I tried deleting the chache. It didn't help.

 

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