I am running Dropbox on my Macbook Pro and have smart sync set for onlne-only in order to save storage space on my laptop. But I am constantly running (almost) out of storage. Currently, when I look at my storage, it shows 35 GB of documents. But I think almost all documents are in my Dropbox folder and marked for smart sync. But if I look at the Dropbox Folder Info it shows the folder is almost 20.
I am confused - I though smart sync meant the files and doccuments would not count towards my overall storage.
Hey @joebir, let's see what we can find here.
You are right, Smart Sync reduces the amount of space files take up on your hard drive to save local storage.
Could you send me a screenshot of what the syncing icons in your Dropbox folder are and what your menu bar's Dropbox icon shows when you hover over it?
If you have any trouble attaching an image in your next reply, feel free to send it to me as a shared link, instead.
Looking forward to hearing back from you!
Thanks for the quick reply Lusil. Tried to upload images, but didnt work, so here are the dropbox linkslinks:
2. Menu bar icon: https/www.dropbox.com/s/wqayqc6wen6eqez/IMG_2854.jpg?dl=0
3. Manage storage screen on macbook: https/www.dropbox.com/s/r6zd71cucobd2fx/Screenshot%202020-12-18%20at%2009.16.12.png?dl=0
Grateful for any help you can give.
Thanks for the shared links, John!
From the screenshots, it doesn't seem like the files you show are in your Dropbox folder.
Since Smart Sync will only work for items that are in your Dropbox folder, could you let me know if you can set any of them to online-only?
Thanks for getting back to me.
As far as I can tell, in this screenshot of my dropbpx folder ALL folders and files have the cloud symbol for On-line only.
Is this not correct?
Could you send me one more screenshot of the Get Info window so as to have a better visual of the issue?
Here is link to screensh of the Get Info file for my Dopbox folder. It seems to say that file itself is 19 +GB but on disk it only takes 768Mb. But as you have seen on my memory management screen for my Macbook it is taking up 19 + GB of space!!
In the meantime have a great Christmas / holiday. Look forward to hearing abck form you anytime.
Hey @joebir, I'm afraid I didn't get a screenshot in your reply.
Could you try once more?
It's possible that the Manage storage screen is showing the logical size of the files, and not the physical size of the files (the size on disk in the previous image you provided).
Have you enable the 'Smart Sync update for Mac' option on this page?
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