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Smart sync and storage

Smart sync and storage

Explorer | Level 4

I am running Dropbox on my Macbook Pro and have smart sync set for onlne-only in order to save storage space on my laptop.  But I am constantly running (almost) out of storage.  Currently, when I look at my storage, it shows 35 GB of documents.  But I think almost all documents are in my Dropbox folder and marked for smart sync.   But if I look at the Dropbox Folder Info it shows the folder is almost 20.   

I am confused - I though smart sync meant the files and doccuments would not count towards my overall storage.

 

John

 

12 Replies 12

Re: Smart sync and storage

Dropboxer

Hey @joebir, let's see what we can find here. 

 

You are right, Smart Sync reduces the amount of space files take up on your hard drive to save local storage.

 

Could you send me a screenshot of what the syncing icons in your Dropbox folder are and what your menu bar's Dropbox icon shows when you hover over it? 

 

If you have any trouble attaching an image in your next reply, feel free to send it to me as a shared link, instead. 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart sync and storage

Explorer | Level 4

Thanks for the quick reply Lusil.  Tried to upload images, but didnt work, so here are the dropbox linkslinks:

1. Dropbox folder: https:confused face:/www.dropbox.com/s/j9krbqh2otsrt07/Screenshot%202020-12-18%20at%2009.01.09.png?dl=0 

2. Menu bar icon: https:confused face:/www.dropbox.com/s/wqayqc6wen6eqez/IMG_2854.jpg?dl=0 

3. Manage storage screen on macbook: https:confused face:/www.dropbox.com/s/r6zd71cucobd2fx/Screenshot%202020-12-18%20at%2009.16.12.png?dl=0 

 

Grateful for any help you can give. 

 

John

Re: Smart sync and storage

Dropboxer

Thanks for the shared links, John!

 

From the screenshots, it doesn't seem like the files you show are in your Dropbox folder. 

 

Since Smart Sync will only work for items that are in your Dropbox folder, could you let me know if you can set any of them to online-only?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart sync and storage

Explorer | Level 4

Hi Lusil

 

Thanks for getting back to me.

As far as I can tell, in this screenshot of my dropbpx folder ALL folders and files have the cloud symbol for On-line only.

https:confused face:/www.dropbox.com/s/ztkx3vyf151y576/Screenshot%202020-12-23%20at%2023.33.35.png?dl=0 

Is this not correct?

 

John

 

Re: Smart sync and storage

Dropboxer

Could you send me one more screenshot of the Get Info window so as to have a better visual of the issue?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart sync and storage

Explorer | Level 4

Hi again

 

Here is link to screensh of the Get Info file for my Dopbox folder.  It seems to say that file itself is 19 +GB but on disk it only takes 768Mb.  But as you have seen on my memory management screen for my Macbook it is taking up 19 + GB of space!!

 

In the meantime have a great Christmas / holiday.  Look forward to hearing abck form you anytime.

 

John

Re: Smart sync and storage

Dropboxer

Hey @joebir, I'm afraid I didn't get a screenshot in your reply. 

 

Could you try once more?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart sync and storage

Explorer | Level 4

Re: Smart sync and storage

Dropboxer

It's possible that the Manage storage screen is showing the logical size of the files, and not the physical size of the files (the size on disk in the previous image you provided).

 

Have you enable the 'Smart Sync update for Mac' option on this page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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