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Smart sync not giving me the option to store online

New member | Level 2
New member | Level 2

I have turned smart sync on and restarted dropbox after 5 minutes although when I right click on the folder that I wish to store online I am only given the option to store locally. Any ideas as to why this might be happening?

Many thanks

3 Replies 3
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Re: Smart sync not giving me the option to store online

Dropboxer
Dropboxer

Hey there @harryp1, I hope you're having a good day so far!

Can you let me know what version the OS of your device is? 

Also, please let me know which version of the desktop app you have installed.

If you wouldn't mind, a screenshot of the options that you see from the right click menu would be helpful too (excluding any personal info).

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Smart sync not giving me the option to store online

New member | Level 2
New member | Level 2

Hi Daphne,

I'm running Catalina 10.15.3 and Dropbox 91.4.548. Please see the screenshot below.

Thanks again

Screenshot 2020-02-20 at 11.47.43.png

Highlighted

Re: Smart sync not giving me the option to store online

Dropboxer
Dropboxer

Thanks for the screenshot @harryp1!

If you have any antivirus or security software on your device, can you try temporarily disabling this to see if that allows you to see the "online only" option?

Otherwise, please try reinstalling the desktop app with admin permissions and rebooting your device.

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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