cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Back again with another edition of 'How we use Dropbox', so find out how Ross uses Dropbox to answer some new house questions here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

SmartSync not downloading files

SmartSync not downloading files

Anja234
New member | Level 2

Hi all, I have a strange problem with SmartSync on a Mac. Whenever I try to open a file that is "online only", I get an error message, both by directly double clicking and when opening from inside an application. I get the error that I don't have access rights in MS Office and otherwise just a generic error message. I have to make all files that I want to use "local". My harddrive is slowly filling up because of this. Any tips how to fix this problem? On my work PC, SmartSync works just fine.

3 Replies 3

Re: SmartSync not downloading files

Mark
Super User II

Hi @Anja234 

 

That is how its supposed to work. 

 

When you access a file it is downloaded to your machine so it can be opened and worked on (the same will happen on the PC). Then you need to manually reset it to cloud only. It isnt possible to edit a file that is cloud only within any application on your computer using Dropbox.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: SmartSync not downloading files

Anja234
New member | Level 2

Perhaps the manual reset to "online only" is necessary - that's not even my main problem, however, my issue are the constant errors thrown when I try to open files without downloading them first. Having to manually set the file to "local" before accessing it is not how it's supposed to work, according to Dropbox's own advertising and my past experience. Rather, an online-only file is automatically downloaded and can be opened from the file browser or from inside an app as if it was already on the hard drive (the whole point of smartsync?). This is giving me lots of trouble when running Stata scripts etc. that access multiple files, and I only have the issue on my new Mac but didn't have it on previous computer and don't have it on my PC.

See "Easy to Access" here:  https://www.dropbox.com/smart-sync

 

Re: SmartSync not downloading files

Lori
Dropboxer
Hey @Anja234, I hope you're doing well! 

Can you send me a screenshot of the errors you see on your end? 

Thank you for helping me get a better perspective!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Lori Dropboxer
  • User avatar
    Anja234 New member | Level 2
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?