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SmartSync not working on my Mac

SmartSync not working on my Mac

cfgrajales
New member | Level 2

Hi all! 

I have a Dropbox Plus account and started using SmartSync. The thing is that, when I flagged a folder as "online only", it is still taking the whole dropbox storage size on my drive. You can see from the screenshot that it realizes that the folders inside dropbox are not that heavy (10 GB in total), but the dropbox folder itself is (140 GB).

I've checked the smartsync option from dropbox.com and checked the dropbox icon and it says "up to date", so I don't know what's wrong and how to solve it. 

Thanks a lot!

 

Carlos

 

Screenshot 2021-02-25 at 09.43.18.png

1 Accepted Solution

Accepted Solutions

Re: SmartSync not working on my Mac

Walter
Dropboxer
Hi @cfgrajales; welcome to our Community!

If you made sure that the desktop app is 'up to date' in your menu bar, you may want to clear your cache folder as well. 

Let me know if this helped!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Re: SmartSync not working on my Mac

Walter
Dropboxer
Hi @cfgrajales; welcome to our Community!

If you made sure that the desktop app is 'up to date' in your menu bar, you may want to clear your cache folder as well. 

Let me know if this helped!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: SmartSync not working on my Mac

cfgrajales
New member | Level 2
Hi Walter!
I didn't know that and it totally works. Sorry I didn't find that answer earlier...

Thanks a lot!

Re: SmartSync not working on my Mac

Walter
Dropboxer
No biggie @cfgrajales; I'm glad I could help!

See you around the Community and enjoy the remainder of your week!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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