Some JPG image files not uploading

[mbrs]

Hi,

Have been uploading files for a client on dropbox. Majority of the files have uploaded but a few of them refuse to upload. I thought it was an issue of storage but when I uploaded another file it went through. Tried to upload a specific files and they gave issues yet again. Frustrating! Is it coz they are jpg banner files? But then why only specific files?

The message it shows, "Something went wrong while uploading this file. Check your connection to the internet and try again."

Connection is good too. I tried to save the files but still the same issue.

How do I solve this?

[Jay]

Hi @mbrs, thanks for posting today!

I'm sorry to hear about this matter. Could you try switching browsers to see if this helps? 

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

If you're getting the same issue, please let me know!

[mbrs]

Hi Jay,

Incognito did work! Thanks a lot.

I am now more confused than ever. Why was it not able to upload some files but uploaded the other without any glitch? And how did incognito solve it? I understand if it were another browser but this is the same browser only incognito.

Thanks again.

[Jay]

Glad to hear it uploaded fine. As to why files failed to upload, we can't be certain, however in incognito mode, some extensions and plugins are disabled, so it's possible some of them could be interfering with the upload in the normal browser.