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Some files are missing on my account

Some files are missing on my account

ganochirbatbold
Explorer | Level 3

Hello dear.

 

there is too many folders and files missed from my dropbox. i checked in deleted file and folder section. there is empty in this folder. I store my personal files. but i lost them. those files are very important for me, help me

 

1 Accepted Solution

Accepted Solutions

Re: Some files are missing on my account

Jay
Dropboxer
Hi @ganochirbatbold, thanks for joining the Community.

I understand your concern, we can look into this together to see what happened.

If the deleted files section is empty, then it could mean a few possibilities. When was the last time you saw these missing files, or accessed your account?

Does the events page show anything which could explain this?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Some files are missing on my account

Jay
Dropboxer
Hi @ganochirbatbold, thanks for joining the Community.

I understand your concern, we can look into this together to see what happened.

If the deleted files section is empty, then it could mean a few possibilities. When was the last time you saw these missing files, or accessed your account?

Does the events page show anything which could explain this?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Some files are missing on my account

ganochirbatbold
Explorer | Level 3

Thank you for your help. i can found my files. then i m restoring now. thank you very much

Re: Some files are missing on my account

Jay
Dropboxer
Glad to hear it @ganochirbatbold, if you need any further help, please let me know.

Enjoy the remainder of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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