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Some files are not loading through Camera Uploads

Some files are not loading through Camera Uploads

shellstar
New member | Level 2

When I look at my iPhone photos file, and I compare it to my dropbox, I can see some photos didn’t load. For example I have 15 photos I took at the beach and only 12 of them were loaded onto dropbox. They are all the same type of file. I also have eight videos I took at the beach, and five of them loaded to Dropbox, not the other three. Help? I want to make sure everything is loading so I can delete stuff off of my phone without having to double check that dropbox caught everything.

3 Replies 3

Re: Some files are not loading

Mark
Super User II

Have you given it time to upload? Has it said its finished via Camera Uploads if thats what you used?


 


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Re: Some files are not loading

shellstar
New member | Level 2
Yes. It does it sporadically, misses files here and there 😔

Re: Some files are not loading

Hannah
Dropboxer

Hey @shellstar, thanks for reaching out to the Dropbox Community and sorry to see you're having trouble.

 

Can you restart your device and then turn camera uploads off and then on again from the app's settings, to see if that helps?

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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  • User avatar
    Hannah Dropboxer
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    shellstar New member | Level 2
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    Mark Super User II
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