Some files are not loading through Camera Uploads

shellstar

When I look at my iPhone photos file, and I compare it to my dropbox, I can see some photos didn’t load. For example I have 15 photos I took at the beach and only 12 of them were loaded onto dropbox. They are all the same type of file. I also have eight videos I took at the beach, and five of them loaded to Dropbox, not the other three. Help? I want to make sure everything is loading so I can delete stuff off of my phone without having to double check that dropbox caught everything.

Mark

Have you given it time to upload? Has it said its finished via Camera Uploads if thats what you used?

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

shellstar

Yes. It does it sporadically, misses files here and there 😔

Hannah

Hey @shellstar, thanks for reaching out to the Dropbox Community and sorry to see you're having trouble.

Can you restart your device and then turn camera uploads off and then on again from the app's settings, to see if that helps?

Let me know how it goes.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Some files are not loading through Camera Uploads

Some files are not loading through Camera Uploads

Re: Some files are not loading

Re: Some files are not loading

Re: Some files are not loading

Work Smarter with Dropbox

Top contributors to this post