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Some files not syncing

Some files not syncing

punjanisb
Explorer | Level 3

I am using the dropbox app on my pc.

Some files I worked on in the folder, got updated on the site, as well as other device, whereas some files are showing last updated time as 7 days ago.

What could be the reason ?

Any help is appreciated

14 Replies 14

Re: Refresher: Syncing with Dropbox

punjanisb
Explorer | Level 3

Some files are not getting synced, even though rest of the files are getting updated. Why?

Re: Some files not syncing

Jay
Dropboxer
Hi @punjanisb, thanks for messaging today!

Are you updating the files directly from your machine, and they're not being synced to the site?

What does the Dropbox desktop application say when you hover over the icon in the various machines? Is it syncing or up to date?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Some files not syncing

punjanisb
Explorer | Level 3

Desktop App version : 115.4.601

Some files are updating, some are not.

The other files are showing the Green Tick, while some files are showing the Blue processing sign.

Re: Some files not syncing

Jay
Dropboxer
Could you try fixing the hardlinks and permissions to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Some files not syncing

punjanisb
Explorer | Level 3

While holding the Space bar key (Windows/Linux) or Option/Alt key (Mac), click "Fix Hardlinks".

 

There doesn't seem to be any option for fix hardlinks...??

Re: Some files not syncing

Jay
Dropboxer
Try the other steps mentioned in the thread, using Alt+H to bring up that menu.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Some files not syncing

punjanisb
Explorer | Level 3

After doing both i.e. fixing hardlinks and permissions, still same position as before..Not syncing.

Re: Some files not syncing

Jay
Dropboxer
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Some files not syncing

punjanisb
Explorer | Level 3

I am on the Basic Plan and have installed on more than 3 devices. Reinstall currently not an option. 😞

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