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Any file in my own dropbox is blurry when I click on it thru the website. Same when I send a Dropbox link. This did NOT used to be like this. Is there a fix? It basically makes viewing any file thru the website version of dropbox useless. You have to download the file to read it. This is creating a lot of problems for me. I share links to files and clients are used to viewing thru the web browser (so is my boss).
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Ok no problem
Hey again @betazero, thanks for the nudge; I can see that my colleague had sent you a follow-up message & they’re now awaiting your reply. Have you received their latest message? If you haven’t been able to see that, please let me know here & I’ll make sure to forward that again on our end. I hope that this gets resolved soon for you!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I replied with an image of what it should look like. Please tell me if have not received it...
Jane
Community Moderator @ Dropbox
dropbox.com/support
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has this been solved? can we see?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Necro-posting a bit, but I'm having this issue too and would really like a proper fix. The only solution I've been able to find on my own was to switch to Google Drive, which I'd rather not do. I consider printing or downloading the PDF a workaround, not a real solution.
This is what I see when I follow a link to a PDF saved in Dropbox.
And this is what it should look like, and looks like after I've download the file.
I have email notifications set for this, and will do my best to reply promptly with any details or updates as requested or as I find them.
Hey @martinlastname, thanks for nudging us on this thread.
Out of curiosity, have you tried previewing the file from another browser or an incognito window?
How about clearing the cache and making sure that you're not running any third party browser extensions/plugins?
Let us know how it goes, cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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