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Re: Some trouble with sharing files

Some trouble with sharing files

ATYG
Explorer | Level 4

Hi friends.

My name is ATYG coming from Japan.

Nice to meet you.

I'm using Dropbox with a official application. In many occasions I use it for sharing the files with my coworkers. 

 

Could you give me some trouble shooting for below: ?

 

When I try to share the file (including excel files, word files and so on), sometimes the screen shows "That isn't allowed".

The window has kind of two button; try again, cancel.

So I click the "try again" button, the program starts sharing again, but some of the files are lost.

I often see the message, so if you have good ideas to solve, I wanna try.

 

I'm looking forward to receiving the answers or questions.

 

 

1 Accepted Solution

Accepted Solutions

Re: Some trouble with sharing files

Walter
Dropboxer
Sure thing @ATYG - feel free to take you time!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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6 Replies 6

Re: Some trouble with sharing files

Megan
Dropboxer

Hi @ATYG, thanks for posting today! 

 

Can you let me know the version of the Dropbox desktop application you're using, along with the syncing status? 

 

A screenshot of the error message would also be very helpful, so we can have a clear visual on our end. 

 

One more thing: if you try sharing through our website, do you get the same message?

 

Let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Some trouble with sharing files

ATYG
Explorer | Level 4

Dear Lori

 

Thank you for giving me some questions.

Now I'll answer them.

 

1. About dropbox application

My dropbox's version is 129.4.3571.

And the dropbox icon shows it's in the newest condition.

I also couldn't revival it on the web site..

 

ATYG

2. Screenshots

Sorry but I don't have one. Then I tried to revival the issue,

but I couldn't..

The window had two choices; Cancel or Try again.

 

 

Re: Some trouble with sharing files

Walter
Dropboxer
Hey @ATYG, sorry to jump in here.

I'm not quite sure about the issue at hand. Would it be possible for you to follow the same steps and if you get the same error, send us a screenshot so that we can have a visual too?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Some trouble with sharing files

Walter
Dropboxer
Quick follow up here @ATYG

If you'd like to post in Japanese, you can do it through this page directly. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Some trouble with sharing files

ATYG
Explorer | Level 4
@Walter

Hi, thanks a lot.
I'll take some screen shots when I run into the same situation.

Re: Some trouble with sharing files

Walter
Dropboxer
Sure thing @ATYG - feel free to take you time!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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