My name is ATYG coming from Japan.
Nice to meet you.
I'm using Dropbox with a official application. In many occasions I use it for sharing the files with my coworkers.
Could you give me some trouble shooting for below: ?
When I try to share the file (including excel files, word files and so on), sometimes the screen shows "That isn't allowed".
The window has kind of two button; try again, cancel.
So I click the "try again" button, the program starts sharing again, but some of the files are lost.
I often see the message, so if you have good ideas to solve, I wanna try.
I'm looking forward to receiving the answers or questions.
Solved! Go to Solution.
Hi @ATYG, thanks for posting today!
Can you let me know the version of the Dropbox desktop application you're using, along with the syncing status?
A screenshot of the error message would also be very helpful, so we can have a clear visual on our end.
One more thing: if you try sharing through our website, do you get the same message?
Let me know!
Thank you for giving me some questions.
Now I'll answer them.
1. About dropbox application
My dropbox's version is 129.4.3571.
And the dropbox icon shows it's in the newest condition.
I also couldn't revival it on the web site..
Sorry but I don't have one. Then I tried to revival the issue,
but I couldn't..
The window had two choices; Cancel or Try again.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!