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Something went wrong while previewing this file

Something went wrong while previewing this file

giorgio1
Explorer | Level 3

The message appears when I try to preview .ogg files containing Opus encoded audio.

 

The message appears both from the android Dropbox app and the Dropbox web app (I'm using Google Chrome on Linux)

 

Those files play perfectly locally, on every OS i tried (Linux, MacOS, Windows, and Android), usig VLC (VideoLAN Client)

 

Are those type of files supported by Dropbox? If not, will they eventually be supported? And if so, when?

 

Thank you.

4 Replies 4

Re: Something went wrong while previewing this file

Mark
Super User II

It should preview as an audio file as long as its below 1gb: https://help.dropbox.com/files-folders/sort-preview/file-types-that-preview


 


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Re: Something went wrong while previewing this file

giorgio1
Explorer | Level 3

The files I'm trying to preview are well below the 1 GiB limit.

 

A typical mediainfo(1) textual output for one of them is the following:

 

General
Complete name : /home/<my user name>/Downloads/Cottam - Sunrise Sunset.ogg
Format : Ogg
File size : 10.6 MiB
Duration : 10 min 37 s
Overall bit rate : 140 kb/s
Writing application : Lavf58.38.100

 

Audio
ID : 2161520187 (0x80D62E3B)
Format : Opus
Duration : 10 min 37 s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Compression mode : Lossy
Writing library : Lavf58.38.100
Language : English

Re: Something went wrong while previewing this file

Mark
Super User II

I'd suggest sending that in to www.dropbox.com/support so the team can look at it @giorgio1 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Something went wrong while previewing this file

giorgio1
Explorer | Level 3

I will apply. Thank you.

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